MWH 038 : Strategies For Shipping, Tracking And Customer Service With Dominique Perri (Baby Dino)

Hello lovely biz mums! I’ve noticed many of you are searching for answers when it comes to your shipping strategy. It’s a tough one these days especially with so many overseas retailers selling cheap cheap items AND offering FREE shipping.It’s most definitely an element of your business that you need to be on top of to attract customers, manage margins AND make a profit. Well, I heard you asking and you know what they say, ‘ask and you shall receive’! This week, I had the absolute pleasure of chatting with the lady in the know on all things online retail and shipping, Dominique Perri – the owner and founder of Baby Dino.Baby Dino has established itself as the ultimate online shopping destination for children’s fashion 0-5 years. Born in Sydney in 2012 by husband and wife due Magnus & Dominique Perry, Baby Dino was created to make it easy and exciting for fashion-forward parents to style their kids in edgy threads.The duo has a staggering amount of experience behind them with Dominique bringing a wealth of knowledge in regards to marketing, fashion buying and customer service while Magnus is a finance and IT expert. Quite the power couple I’d day!When Dominique isn’t busy running Baby Dino, she’s madly chasing her OTHER babies around, sons Luca (4) & Oliver (4 months).​THIS WEEKS PODCASTIn the podcast, we delve deep into shipping and the dramas that can be associated with it. We talk margins, overseas shipping and overall strategies.WHAT YOU WILL LEARN1. How to manage customer shipping complaints2. How to create a robust shipping strategyShipping​TIME TO DIVE IN, HERE’S A LOWDOWN ON WHAT WE CHATTED ABOUT:· Dominique’s unique business journey· Her mammoth social media following (60K!)· Shipping communication and strategies· Customer Service· Advice for online biz mummas​EXCLUSIVE DEALSDid someone say sale?! YAAAAS! Dominique is offering us ALL 40% OFF STOREWIDE! Just use the code MWHBABYDINORESOURCESMagento: A fab website where you can create unique bitly links, unique promo codes and MORE. https://magento.com/ACCC: The Australian Competition and Consumer Commission – make sure you know the law! Are your policies and business ethics in line? https://www.accc.gov.au/Send us Fan MailThis podcast is brought to you by Tracy Harris. Explore our offerings to elevate your business:Freedom Filled BusinessFreedom Filled Business is the most transformative and supported way to create, launch, and scale a course or membership that’s aligned with your life and values.It turns scattered, stuck entrepreneurs into confident CEOs with sustainable, scalable offers, a crystal-clear business strategy, and the freedom to live and lead with intention. Apply Now.Freedom Filled® Mastermind The Freedom Filled® Mastermind is exclusively for a maximum of 20 female entrepreneurs that are committed to intentional leadership and advanced digital business strategy, that transforms teams, fuels revenue, and sets the foundation for lasting freedom. It’s about unlocking the freedom to be uniquely you in how you grow your business and do life. Find out more here.Reels for Business CourseMaster the art of creating engaging reels that convert viewers into customers. This do-in-your-own-time course will equip you with the skills to leverage short-form video for your brand on Instagram. Sign up here.FREE Instagram Bio ChecklistWant to make a powerful first impression on Instagram? Download our free checklist to optimise your bio for maxi...