MWH 502 : When Customers Push Back, This Is What To Do

from Mums With Hustle Podcast · host Tracy Harris

What do you do when customers ask for a refund, want special treatment, or question your pricing?In this episode, I walk you through a real coaching moment from inside one of my programs where a woman was navigating those exact challenges.Instead of collapsing into guilt or people-pleasing, she chose to stay present, ask for coaching, and refine her leadership in real time.This is what it means to hold the throne.You’ll learn:How to stay grounded when your boundaries are challengedA clear script you can use for customer inquiries like thisThe difference between listening and over-accommodatingHow to lead without guilt or energetic leaksSend us Fan MailThis podcast is brought to you by Tracy Harris. Explore our offerings to elevate your business:Freedom Filled BusinessFreedom Filled Business is the most transformative and supported way to create, launch, and scale a course or membership that’s aligned with your life and values.It turns scattered, stuck entrepreneurs into confident CEOs with sustainable, scalable offers, a crystal-clear business strategy, and the freedom to live and lead with intention. Apply Now.Freedom Filled® Mastermind The Freedom Filled® Mastermind is exclusively for a maximum of 20 female entrepreneurs that are committed to intentional leadership and advanced digital business strategy, that transforms teams, fuels revenue, and sets the foundation for lasting freedom. It’s about unlocking the freedom to be uniquely you in how you grow your business and do life. Find out more here.Reels for Business CourseMaster the art of creating engaging reels that convert viewers into customers. This do-in-your-own-time course will equip you with the skills to leverage short-form video for your brand on Instagram. Sign up here.FREE Instagram Bio ChecklistWant to make a powerful first impression on Instagram? Download our free checklist to optimise your bio for maxi...

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This episode was published on September 14, 2025.

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