Nancy Henriquez on MSP Growth, AI, and Exits

from Channel Insider: Partner POV · host Victoria Durgin, Nancy Henriquez

Visit channelinsider.com for more information about MSP and IT channel trends, including the latest news and expert analysis from around the world. Timestamps: 00:00 Introduction 01:06 Meet Nancy Henriquez 02:49 What past channel transitions can teach MSPs 05:01 How MSP owners should lead through AI change 07:43 Helping customers move beyond “we want AI” 10:18 MSP exit planning and private equity pressure 13:41 Burnout and the personal side of business ownership 16:36 Why Henriquez continues to focus on the channel 19:32 Where MSPs have room to grow next 22:25 Evaluating new vendors and channel entrants 28:12 AI agents, trust, and the human role in MSP work 31:17 Advice for new MSP founders 33:27 What to do at a business crossroads 35:09 What’s next for Nancy Henriquez 37:12 Closing A new episode of Channel Insider: Partner POV is released every other Thursday. Watch the interview on YouTube @ChannelInsider_NewsAndTrendsIf you have questions for a featured solution provider or want to be a guest on the show, reach out to us at [email protected] more episodes of Channel Insider: Partner POV as well as written content on the IT channel, go to channelinsider.comConnect with Channel Insider on LinkedIn. Episodes of Channel Insider: Partner POV are hosted and produced by Katie Bavoso with help from Dana Sell, and edited by Ayen Alvarez and Katie Bavoso. The cover art for Channel Insider: Partner POV was created by Aubri Ziegler. The opening and closing animations were made by Mackenzie Burke. The thumbnails for each episode are made by Brandon Cornwell.Channel Insider: Partner POV is an asset of Channel Insider, which is a brand under TechnologyAdvice.

Episode metadata supplied by the publisher feed · Published Jul 8, 2026

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What this episode covers

Nancy Henriquez returns to Channel Insider: Partner POV for a wide-ranging conversation on what MSP owners should know as the channel continues to evolve. Drawing on her experience as a former MSP owner, consultant, author, and Head of Community at MSP Unplugged, Henriquez discusses how MSPs can think about AI adoption, customer strategy, vendor relationships, burnout, exit planning, and the human side of running a channel business.

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Nancy Henriquez on MSP Growth, AI, and Exits

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