PODCAST · technology
Channel Insider: Partner POV
by Channel Insider, Katie Bavoso, TechnologyAdvice
Channel Insider: Partner POV shines a light on the IT channel solution providers helping to drive innovation and solve challenges for their customers' businesses.
Episodes
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How AI Is Changing the MSP Business | Peter Fidler, WCA Technologies
Timestamps: 00:00 – Why MSPs face another inflection point 01:34 – Peter Fidler and WCA Technologies 03:09 – How customer demand for AI is evolving 04:03 – AI governance, data security, and responsible adoption 06:32 – When customers adopt AI before their MSP 09:25 – The shift from AI assistants…
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GTIA Acquires ASCII Group: What Changes for MSP members?
In this episode of Channel Insider: Partner POV, Katie Bavoso speaks with GTIA Chief Channel Officer Nancy Hammervik, longtime ASCII member Chad Kempt, president of Fast Computers, and two members of both organizations, Third Element Consulting CEO Dawn Sizer, and Phantom Technology Solutions CEO...
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How Channel Partners Can Turn AI Hype into Customer Value
Timestamps: 00:00 – Introduction 01:17 – Meet Phillip Sellers and Xentegra 02:40 – What customers need from partners today 05:04 – Moving AI from hype to practical use cases 07:30 – How Xentegra is using AI internally 09:46 – The AI adoption and training gap 12:05 – What partners need from…
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Netrio CEO: How AI Is Reshaping MSP Services, Jobs & Customer Value
Timestamps: 00:00 – Introduction 01:05 – Meet Netrio CEO Mark Clayman 01:57 – How Netrio has grown through investment and acquisitions 03:05 – Inside the NetrioNow services delivery platform 05:09 – Using AI to automate IT support and ticket resolution 06:23 – Keeping pace with rapidly evolving…
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Microsoft Copilot Adoption: Security, Governance and ROI
How can organizations adopt Microsoft Copilot without compromising security, compliance, or employee trust? In this episode of Channel Insider: Partner POV, Victoria Durgin speaks with Andy Nolan, vice president of technology at Trusted Tech, about how businesses are approaching Microsoft Copilot...
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Nancy Henriquez on MSP Growth, AI, and Exits
Visit channelinsider.com for more information about MSP and IT channel trends, including the latest news and expert analysis from around the world. Timestamps: 00:00 Introduction 01:06 Meet Nancy Henriquez 02:49 What past channel transitions can teach MSPs 05:01 How MSP owners should lead through...
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How Caylent Is Building an Anthropic AI Practice for the Enterprise
Subscribe for more Channel Insider conversations with technology leaders, channel executives, MSPs, vendors, and AI innovators. A new episode of Channel Insider: Partner POV is released every other Thursday. Watch the interview on YouTube @ChannelInsider_NewsAndTrends If you have questions for a...
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How Leasing Helps Channel Partners Win Bigger Deals
Episode timestamps 00:00 — Introduction to leasing, financing, and device lifecycle management 01:06 — What CHG-MERIDIAN does and how it supports channel partners 02:43 — CHG-MERIDIAN’s global footprint 03:59 — Why partners should rethink leasing as a strategic sales tool 05:46 — Which channel...
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Delta Bear CEO: Deepfake Attacks Create MSP Opportunity
Timestamps: 00:00 – Introduction to Delta Bear and deepfake cyber threats 01:01 – Delta Bear’s mission, customers, and cybersecurity focus 03:19 – Why deepfakes are becoming operational for attackers 05:02 – How Delta Bear combines detection technology with security expertise 07:18 – CEO/CFO...
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Logically CEO on Cybersecurity, Board Risk, AI ROI, and Tool Sprawl
Timestamps 00:00 Intro 00:40 Meet Logically CEO Joshua Skeens 01:34 What Logically does and who it serves 06:07 Why cyber risk is now a board-level concern 07:48 How MSPs should explain cybersecurity to boards 09:42 Why cybersecurity is now tied to brand protection 10:54 How MSPs can become...
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SotaTek US CEO on AI Infrastructure Mistakes MSPs Must Fix
Topics & Timestamps: 00:00 – Intro + Channel Insider newsletter plug 00:37 – Meet MK Tong, CEO of SotaTek USA 02:15 – What SotaTek does: global IT services, AI, cloud, engineering 03:15 – Ideal customers: size, verticals, and use cases 05:09 – Leadership journey: why Tung joined SotaTek 08:32 –…
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SecurityBridge CEO on SAP Security, AI Risks & 2026
Key Topics Covered: SAP cybersecurity strategy and risk reduction Channel-first go-to-market shift AI in cybersecurity and data poisoning threats Compliance challenges for enterprise IT leaders Partner opportunities in managed security services (MSSPs) Building effective global partner ecosystems...
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Why Most AI Projects Fail According to Spyglass MTG CEO
Dori shares how Spyglass MTG helps companies build secure, governed AI environments on Microsoft platforms, why data readiness is the biggest barrier to AI success, and how its AI Navigator framework helps organizations move from experimentation to real production use cases. They also explore how...
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Harbor IT on NENS Acquisition and Why the Generalist MSP Model Is Dying
CFO Hannah Paige and newly appointed CRO Michael Kourkoulakos, the former CEO of NENS, share how the newly combined organization is building a cyber-first MSP platform designed for complex, regulated industries. The conversation explores why vertical specialization is replacing the traditional...
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How Netskope and Optiv Fight Shadow AI
Joe Green of Netskope and Paul Herrmann of Optiv discuss the real-world impact of SASE, data protection, shadow AI, and why outcomes-driven partnerships matter more than ever in today’s security landscape. Topics covered include: - Securing cloud and AI adoption without slowing innovation - The...
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Hype, Bubble, or Breakthrough? Talking All Things AI with The Neuron
From Anthropic vs. OpenAI vs. Google to the AI bubble debate, AGI definitions, and how everyday users are leveraging tools like ChatGPT, Claude, and Gemini, this episode breaks down what’s hype, what’s real, and what it actually means for businesses and individuals. Plus: how The Neuron became…
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SurePath AI CEO Secure GenAI Adoption with Zero Trust
Learn how zero trust principles apply to AI, why blocking AI increases risk, and how AWS enables secure, enterprise-ready AI environments. Topics Covered: 00:00 – The AI adoption paradox: Move fast or risk falling behind 03:06 – What surprises companies most about AI usage 05:05 – Why legacy...
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Integris CEO and CRO on AI, Acquisitions, and How To Be an Irreplaceable MSP
Glenn shares how his role has evolved since becoming CEO in 2025, how Integris is investing heavily in AI, automation, and the application layer, and why the company is acquiring both MSP and non-MSP businesses to build a true digital-state platform. Kyle explains how verticalization, deep…
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How Rafay Systems Simplifies Hybrid Cloud & AI on AWS
Mohan explains how Rafay works alongside AWS, why native cloud tools fall short in complex environments, and how enterprises can move from months-long setup times to production in hours. The conversation also dives into real-world use cases across biotech, finance, and global enterprises,...
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How Truly SMB Helps Small to Midsize Businesses Adopt AI
With customers across the UK and North America, Truly SMB focuses on helping organizations become “tech fit” through incremental, outcome-driven AI adoption—especially within the Microsoft ecosystem. The conversation explores why SMBs are underserved by the channel, how Microsoft Copilot is...
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Q4 and 2025 Annual IT Channel Recap: AI, VMware, Security & 2026 Outlook
From VMware and Broadcom partner shakeups to AI maturity, governance, security, major tech layoffs, CMMC 2.0 enforcement, and the evolving role of MSPs, this episode delivers a comprehensive look at how the channel is changing—and what partners need to prepare for the new year. Whether you’re an...
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Grammarly Rebrands as Superhuman, Launches Superhuman Alliance Partner Program
In this episode of Partner POV, Superhuman’s Vice President of Global Partnerships, Ko Mistry, joins host Katie Bavoso to discuss AI market shifts, partner opportunities, adoption challenges, and how unified AI can drive real business outcomes for customers and MSPs. Topics & Time Codes: 00:00 –...
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How Data41 Uses AI to Transform Life Sciences & Social Good
Hans shares Data41’s nearly 20-year journey, including pivotal acquisitions, strategic pivots, and how AI opened the door to life sciences and social services innovation. From accelerating donor eligibility decisions in tissue banks to helping clinicians spend more time with at-risk youth, this...
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How Bitdefender & DSN Group Deliver SMB Cybersecurity
Learn how DSN Group leverages Bitdefender’s MDR, EDR, and consolidated security platform to help customers optimize budgets, overcome staffing challenges, and strengthen cyber resilience in today’s evolving threat landscape. ⏱️ Topics & Time Codes 00:00 – Intro How Bitdefender and DSN Group…
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Bitdefender & Pentamix Security: Making MDR Accessible for Every Business
Learn how Bitdefender and Pentamix Security collaborate to deliver trusted guidance, reduce security complexity, improve compliance, and introduce innovative tools like PHASR and GravityZone Compliance Manager. Topics & Time Codes: 00:00 — Intro: Why Bitdefender + Pentamix Security is a powerful...
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Tackling AI, Tech Debt & Faster AWS Migration with Caylent
Ryan breaks down how Caylent became the #1 independent AWS-only partner, the challenges companies face when modernizing legacy systems, and how Caylent Accelerate uses generative AI to make cloud adoption faster, safer, and more cost-effective. Topics & Time Codes: 00:00–00:36 — Welcome & guest...
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How 11:11 Systems Supports Displaced Partners After VMware Program Changes
Dante explains how 11:11 Systems’ integrated global platform can help partners transition without disruption, deliver services at scale, and maintain compliance under Broadcom’s evolving program rules—all while preserving customer investments and preventing costly re-platforming. ⏱️ Time Codes &...
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How Thrive Is Bringing AI Managed Services to its Customers
Explore how Thrive helps organizations identify practical AI use cases, streamline workflows securely, and adopt AI responsibly across their teams. Michael also shares how Thrive closed internal AI security gaps, why that led to surprising data insights, and what’s ahead for AI, automation, and…
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How Netskope and Partners Secure Federal Agencies with SSE
In this episode of Partner POV, host Katie Bavoso speaks with Mark Mitchell, Federal Security Architect at Netskope, to discuss how Secure Service Edge (SSE) and Zero Trust strategies are reshaping the federal landscape—and how channel partners can play a key role. 🕒 Topics & Timecodes 00:00 –...
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Ingram Micro’s Sanjib Sahoo on AI, Data & the Future of the Channel
They explore how AI is reshaping the IT channel, the evolving role of data, and why Sanjib believes AI agents are like puppies — they need to be trained and nurtured over time to grow. 🔹 Topics covered: 00:00 – Intro from Katie Bavoso 01:00 – What AI really means for business growth 02:20 –…
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New CEO of Zones on AI, Growth, and Channel Vision
Omar shares insights on Zones’ 35 year evolution, how its using AI internally, its “Consider It Done” philosophy, strategic partnerships, and what’s next for customers, partners, and sustainability efforts. Plus, Omar shares how his experience as a board member of Zones prepared him to take on…
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How MSPs Can Turn Compliance Into Profit According to Choice Cyber Solutions COO
Whether you’re a managed service provider (MSP), IT consultant, or channel partner supporting federal contractors, this conversation is packed with insights on how to prepare for new compliance mandates, streamline certification, and grow your services revenue—without getting buried in red tape....
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Q3 2025 Channel Recap: Broadcom Shake-Up, Scale Computing Acquisition, AI Services & Quantum Trends
🔍 Key Topics Covered: Major acquisitions and market consolidation Broadcom’s VMware Advantage Program ending Microsoft’s new CSP revenue thresholds Ingram Micro ransomware attack details AI adoption and the fight against “Shadow AI” Top executive moves across the channel The growth of GTIA...
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Unlock Revenue Growth with the Eaton Power Advantage Partner Program
From free power audits with a 70% close rate to tiered discounts, rewards, and ready-to-use marketing content, Eaton makes it simple for partners to grow their business without needing to be power experts. What You’ll Learn in This Interview: 00:00 – Introduction: The growth of the U.S. data…
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AI Video Discovery: How Moments Lab Transforms Media with its New Discovery Agent
Learn how Moments Lab’s MXT indexing technology and Discovery Agent make video libraries searchable, save hours of production time, and unlock new revenue streams. Topics & Time Codes: 00:00 – Introduction to Moments Lab and AI video discovery 01:55 – Origin story: from broadcast engineer to...
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From Law Firm IT to Leading an MSP: Atul Bhagat on Community, Consolidation & Growing BASE Solutions
Learn how community standards can shape an unregulated industry, why "mega-MSPs" risk losing their personal touch, and what it takes to transition from a technical founder to a CEO focused on growth and leadership. Topics & Time Codes: 00:00 – Why MSP community matters in an unregulated industry...
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The IT Channel’s Lawyer: Brad Gross on AI Risks, MSP Contracts & Avoiding Costly Legal Mistakes
Brad shares critical legal insights every MSP and IT channel partner should know, from the dangers of using AI tools like ChatGPT to create contracts, to Master Service Agreement (MSA) pitfalls, client off-boarding risks, and how to protect your business when clients or vendors create…
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How Eaton’s White Space Team Helps Channel Partners Unlock AI-Ready Data Centers
With AI adoption accelerating across industries, the data center “white space” is becoming more critical than ever. Ian explains what white space is, why it matters in modern IT environments, and how Eaton’s Power Advantage Partner Program can open new opportunities for resellers and MSPs. 💡...
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Kite Technology Group on Serving Independent Insurance Agencies | Compliance, AI & Go-Giver Growth
Adam and Jason share how their insurance industry background, Microsoft expertise, and go-giver mentality set them apart. They also tackle the big questions on AI adoption in regulated sectors, technology challenges facing insurance agencies, and why they believe education should extend not just…
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How to Build Game-Changing Channel Partnerships with Theresa Caragol, CEO of AchieveUnite
Theresa shares her journey from leading channel sales and strategies at major tech companies to launching her own firm dedicated to helping organizations create high-impact partnerships. Discover what makes a partnership truly successful, the biggest mistakes companies make, and why executive...
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How LSU and TekStream Are Solving the Cybersecurity Talent Gap with Student-Run SOCs
Together, they’ve launched a student-run Security Operations Center (SOC) that gives students real-world cybersecurity experience while keeping LSU secure 24/7 on a responsible budget. Learn how the initiative is expanding nationwide, offering a scalable, public-private blueprint for workforce...
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How Port Is Redefining Developer Portals for the AI Era
💻 Port is the internal developer portal that streamlines workflows, boosts developer productivity, and keeps AI agents from going off the rails. Discover how Port reduces ticket bottlenecks, enhances collaboration across teams with varying skill levels, and empowers platform engineering teams to...
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Q2 2025 Channel Insights and Trends with the Channel Insider Editorial Team
Host Katie Bavoso is joined by Channel Insider's Managing Editor Victoria Durgin and writer Jordan Smith to break down: ⏱ 00:01:33 – The team's in-person coverage from major events like NerdioCon, SAS Innovate (featuring some icons from 1990's/early 2000's pop culture!), and Scale Computing...
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Inside MSP Owners Group: Juan Fernandez’s Vision for MSP 5.0, Rollups, and Employee Ownership
👉 Key Topics Covered: (00:00:20) Juan introduces the mission of MSP Owners Group—a self-funded MSP rollup designed to empower both MSP business owners and employees, bridging the gap to the next era of the managed services industry Juan calls MSP 5.0. (00:04:07) Recent acquisitions, including...
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Descope Reinvents Customer Identity and Access Management with Secure Drag-and-Drop Solution
Guest Rishi Bhargava, Co-Founder of Descope, is joined by Katherine Walther, Vice President of Innovation at MSP and Descope channel partner Trace3, who details her company's experience partnering with Descope to meet emerging customer demands. Walther explained how the partnership kicked off…
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How Five Star Technology Solutions Supports Schools Through Budget and Technology Challenges
In this Channel Insider: Partner POV episode, host Katie Bavoso interviews Nathan Davidson, Vice President of Partnerships at Five Star Technology Solutions, a solutions and services provider dedicated to K-12 education support. They explore how Five Star helps schools navigate tight budgets,...
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How Eaton is Making AI Approachable for MSPs and Their Customers
💡 Whether you’re AI-curious or hesitant, Adolfo shares practical insights on: What AI opportunities actually look like for SMBs How Eaton’s “stack the rack” approach supports scalable AI Tools and resources available through the PowerAdvantage partner program 👉 Learn how Eaton makes AI...
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Quorum Cyber CEO Talks Microsoft MSSP Award, AI, and Global Growth
In this episode of Channel Insider: Partner POV, host Katie Bavoso sits down with Federico Charosky, Founder and CEO of Quorum Cyber, a fast-growing MSSP that’s gone all-in on Microsoft. Learn how this Scotland-born company scaled to over 400 employees, why it built its award-winning Clarity...
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The Blue Mantis Guide to MSP Growth Through Strategic Acquisitions
In this episode of Channel Insider: Partner POV, host Katie Bavoso sits down once again with returning guest Terry Richardson, CRO of Blue Mantis , to unpack the company’s rapid expansion through strategic MSP acquisitions and its evolving business strategy. Richardson explains what impact he...
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OTAVA CEO TJ Houske on New Scale Computing Partnership, Edge Innovation and Veeam Deal
This collaboration brings edge computing into OTAVA’s portfolio of offerings for the first time—positioning the company to lead in cloud-to-edge transformation. Watch as TJ shares how OTAVA identified the growing demand for edge solutions, how cultural alignment with Scale Computing helped seal…
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ABOUT THIS SHOW
Channel Insider: Partner POV shines a light on the IT channel solution providers helping to drive innovation and solve challenges for their customers' businesses.
HOSTED BY
Channel Insider, Katie Bavoso, TechnologyAdvice
CATEGORIES
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How many episodes does Channel Insider: Partner POV have?
Channel Insider: Partner POV currently has 145 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Channel Insider: Partner POV about?
Channel Insider: Partner POV shines a light on the IT channel solution providers helping to drive innovation and solve challenges for their customers' businesses.
How often does Channel Insider: Partner POV release new episodes?
Channel Insider: Partner POV publishes regularly with 145 episodes available. Check the episode list for the typical release schedule.
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Who hosts Channel Insider: Partner POV?
Channel Insider: Partner POV is created and hosted by Channel Insider, Katie Bavoso, TechnologyAdvice.
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