Navigating Consumer Law for Car Traders S5 E4

In this episode we talk to Michael Mckenna from the VACC (Victorian Automotive Chamber of Commerce) about consumer law and how it is impacting their members the Licenced Motor Car Traders. Michael explains that dealers are facing increased complaints related to issues like buyers remorse and technical issues. He believes these complaints have risen due to increased consumer awareness of their rights, more complex vehicles and repairs, extraordinary high prices after Covid which are now coming down (buyers remorse) and tighter finances putting pressure on dealers and customers. He outlines dealers' obligations under consumer law to provide fit-for-purpose vehicles, honour warranties, avoid misrepresentation and resolve disputes fairly. If dealers fail to meet these obligations, they can face penalties, legal action, and loss of reputation. Consumers and dealers are well protected under current laws. Potential new protections could include a lemon law and protection around such vehicles. While aimed at protecting consumers, Michael believes this does not cover the complexity of vehicles and the additional cost burdened by the dealers to administer such a policy would be unfair and be taken from other social support dealers provide to the community. To help dealers, the VACC provides training on consumer law, industrial relations, contract and legal obligations, customer dispute resolution procedures and customer service best practices, a technical library and technician apprentice program. They also canvass politicians and work with other industry bodies. By keeping dealers informed and setting industry standards, the VACC aims to promote fair trading and fewer complaints. Overall Michael provides insightful perspective on the pressures facing dealers and how consumer laws attempt to balance their interests with consumer rights.Become a supporter of this podcast: https://www.spreaker.com/podcast/talking-business-with-mark-and-john--5696935/support.