Neobanks, consumer data right and the rise of digital

86 400, Australia's first smartbank, was established with the intention of building a genuine alternative to the big four banks. One year after being awarded its banking licence, the bank's CEO, Robert Bell, joins host Grace Ormsby to talk about what sets neobanks apart from traditional banks, how COVID-19 has impacted 86 400's procedures, and why there has been a shift in consumer preference towards digital communication when dealing with financial institutions. Tune in to this episode of The nestegg Podcast to hear how the bank works out which features its customers want, what 86 400 does with its customers' data, and how Australians could be managing their money better.