Never Lose an Employee Again

Andy Newman shares how a backpacker’s curiosity turned into a 140-property, multi-state operation - and why the true moat isn’t software, it’s a team with years of lived hospitality “stories” you’ll never find in a manual. We dig into hiring for heart and skill, right-sizing tech, and building resilient portfolios that survive seasonality, HOAs, and hurricanes.What you’ll learnWhy tenure matters: the power of a team averaging 5+ years of on-the-ground scenariosThe tech trap: streamline tools, keep the robust PMS, avoid shiny-object overloadHiring that sticks: HR-led recruiting, multi-interviewer veto power, and benefits that retain A-players (PTO, sick days, parental leave, 4-day weeks for top performers)Culture > shortcuts: why “VAs run it while you sip drinks on a beach” is a mythRisk-smart growth: diversify by seasonality, regulation, and climate (Andy’s 50-mile & ~1500-mile rules)Owner advisory: treat STRs like a portfolio—location, amenities, and booking windows tailored to returnsThe road ahead: professional management and selection matter as the industry enters its “third inning”Connect with Andy: [email protected] Hospitality: newmanhospitality.comNew interviews every Friday + the Monday Market Report!____Episode Sponsored By:STR SearchSTR Search is the industry leading property finder service. They've helped investors acquire over 255 profitable STRs across the US. If you'd like the data professionals to help you find your next STR, reach out to STRsearch.com