Newsday: What Healthcare Gets Backwards - Building Better Care with Angel Mena

April 20, 2026: What happens when you layer AI onto broken processes without fixing them first? Angel Mena, MD, CMO of Symplr, joins Bill Russell, Drex DeFord, and Sarah Richardson on Newsday to answer that question with the kind of clinical candor only a practicing physician can bring. From ambient documentation to quality metrics to the credentialing chaos hiding inside every health system, this conversation exposes the gap between AI's promise and what healthcare leaders must do to close it before the opportunity slips away.Key Points:00:37 Clinicians and Tech Today07:44 Beyond the AI Hype14:49 Admin Burden Credentialing18:44 Governance Change and WrapKeep up to date on the latest in health IT:https://thisweekhealth.com/news/X: This Week HealthLinkedIn: This Week HealthDonate: Alex’s Lemonade Stand: Foundation for Childhood Cancer