Nobody Calls a Complaints Process Enjoyable
from From Stalled to Scaling Hosted by Jim Tincher
Across 818 customer interviews, policy limitations came back 89% negative, the most negative category of all. The biggest reason customers cut spending is friction the supplier built itself. In the second of four episodes on actions from Do B2B Better, I cover how to accelerate the flywheel and why the emotion that drives growth is found, not chosen. Your assignment is to ask your next commercial review what a customer would have to feel for your number to move, in one word.
Embed this episode
No transcript yet.
Frequently asked questions
How long is this episode of From Stalled to Scaling?
This episode is 6 minutes long.
When was this From Stalled to Scaling episode published?
This episode was published on October 13, 2026.
Can I download this From Stalled to Scaling episode?
Yes. Use the download control on the episode player to save the publisher-provided media file.