Obsess Over the Problem, Not the Solution | Amit RG | Richpanel | Bonus Episode

Amit is the co-founder and CEO of Richpanel - customer service platform for DTC brands on Shopify, Magento and WooCommerce. Richpanel helps Ecommerce brands scale customer service without hiring more agents by automating more than 50% tickets through self-service. The platform enables the CS team to become true revenue enablers and not just a back-end system. Before co-founding Richpanel, Amit was operating a full-service E-commerce agency focussed on enterprise brands. In This Conversation We Discuss: [00:00] Intro[01:04] Amit explains Richpanel[02:41] How Richpanel was born[03:39] Minimum viable product of Richpanel[05:37] How Richpanel works for brands[06:54] Thought leaders that helped Amit[07:48] Make mistakes, learn from them fast[08:44] One of the biggest problems that founders have[09:16] Worry more about inaction rather than mistakes[10:20] The bad aspects of being focused on the solution[11:57] Brand stage that works best with Richpanel[13:47] Not enough founders focus on customer service[15:45] How Richpanel solves for customers[17:14] Solving problems before the customers call[18:40] The importance of providing customer service[19:29] Respect the time of your valued customers[20:19] Where to find RichpanelResources:Subscribe to Honest Ecommerce on YoutubeA purpose-built CRM and customer support platform for E-commerce and DTC brands richpanel.comConnect with Amit linkedin.com/in/amit-rgIf you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!