Offenheit und Kundennähe 2021

Das Jahr 2020 hat uns alle aus der Bahn geworfen. Dennoch, es gibt positive Side Effekts, auf die wir in der Customer Experience im nächsten Jahr aufbauen. Wir ziehen kurz Resume: Was sind die Punkte, die wir aus dem Jahr von Covid und Krise trotzdem als Learnings mitnehmen.Mehr Kundennähe -Emotionale Kundenerlebnisse- Authentisch KommunizierenWarum es wichtig ist, auch auf positive Dinge im Rückblick auf 2020 zu schauen, und wie Ihr optimistisch in das neue Jahr 2021 gehen könnt, darum geht es heute.Wir wünschen Frohe Weihnachten Euch alle. 🎄🎄🎄Wir wünschen Euch wertvolle Erkenntnisse!*Wir freuen uns auf Eure Fragen und Themen, die Euch rund um CX bewegen. schickt uns gern eine Email.*Habt Ihr Lust auf mehr CX- Insights? Dann abonniert den CX Weihnachtskalender mit jeden Tag einem CX Impuls.Einfach eine Email an: [email protected] findet Ihr uns:*Peggy Amelung www.amelung-partners.com //Folgt mir auf Instagram https://www.instagram.com/amelungandpartners/?hl=es

What this episode covers

Das Jahr 2020 hat uns alle aus der Bahn geworfen. Dennoch, es gibt positive Side Effekts, auf die wir in der Customer Experience im nächsten Jahr aufbauen. Wir ziehen wir kurz Resume: Wichtig: Kundennähe & Persönlichkeit Emotional Experiences Authentische Kommunikationsformen- digital und analog Wir wünschen wir Frohe Weihnachten und Dankeschön für alle, die uns in diesem Jahr begleitend zur Seite standen. 🎄🎄🎄

NOW PLAYING

0:00 5:57

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

Why Live and Evergreen Models Both Fall Short

Feb 4, 2026 ·18m

Episode 9: From the Mailroom

Mar 13, 2025 ·16m

Episode 8: From the Principal's Office

Dec 16, 2024 ·20m

Episode 7: Sales & Career Advice

Jul 19, 2024 ·17m

Episode 6: Quill’s Kids @ Work 2024

Jun 27, 2024 ·26m

Episode 5: Work Besties Follow-up

Jun 12, 2024 ·30m

Similar Podcasts

The Course Mentors Podcast The Course Mentors Hey there, future course creator!Ever feel like turning your know-how into an online course is like trying to solve a Rubik's cube blindfolded? Well, grab your headphones because "The Course Mentors Podcast" is here to be your secret weapon!Meet Aimee and Odette (that's us!), your new best friends in the course creation world. We've been in the trenches for over a decade, and for the last five years, we've been rocking the online course space. Now we're here to spill all our secrets in bite-sized, 15-20 minute episodes that'll fit perfectly in your coffee breaks.No fluff, no filler - just real, actionable advice that'll take you from "um, what's a landing page?" to "holy moly, I just hit six figures!". We're talking everything from crafting your course to marketing it like a pro and building a business that'll have you pinching yourself.Whether you're dreaming of ditching the 9-to-5 grind, adding a sweet extra income str The 48 Laws of Power by Robert Greene (Full Audiobook) Robert Greene Amoral, cunning, ruthless, and instructive, this multi-million-copy New York Times bestseller is the definitive manual for anyone interested in gaining, observing, or defending against ultimate control – from the author of The Laws of Human Nature.In the book that People magazine proclaimed “beguiling” and “fascinating,” Robert Greene and Joost Elffers have distilled three thousand years of the history of power into 48 essential laws by drawing from the philosophies of Machiavelli, Sun Tzu, and Carl Von Clausewitz and also from the lives of figures ranging from Henry Kissinger to P.T. Barnum.Some laws teach the need for prudence (“Law 1: Never Outshine the Master”), others teach the value of confidence (“Law 28: Enter Action with Boldness”), and many recommend absolute self-preservation (“Law 15: Crush Your Enemy Totally”). Every law, though, has one thing in common: an interest in t Ils nous gavent ces écolos Raje Chronique réalisée par Jenny Bernard.« Ils nous gavent ces écolos » est l’émission pour celles et ceux qui écrasent les araignées car elles sont moches ou qu’elles font peur, qui pensent que les moustiques ne sont sur terre que pour piquer ou qui aiment les animaux, surtout bien cuits ! Ces épisodes de quelques minutes ont pour objectif de faire changer leur regard sur la biodiversité avec humour et légèreté ! Capital Ideas Podcast Capital Group Want to learn how professional investors do it? The Capital Ideas podcast brings you the latest investment thinking from Capital Group, one of the world's largest investment management organizations. Each week we'll get inside the minds of portfolio managers, analysts and economists to break down market trends, macroeconomic forces, investing approaches and lessons learned from personal experience. Take 30 minutes and tap into the intellectual capital of Capital Group. Capital Client Group, Inc.All Capital Group trademarks mentioned are owned by The Capital Group Companies, Inc., an affiliated company or fund. All other company and product names mentioned are the property of their respective companies.For full disclosures go to capitalgroup.com/global-disclosures.

Frequently Asked Questions

How long is this episode of 15 Minutes Customer Obsession?

This episode is 5 minutes long.

When was this 15 Minutes Customer Obsession episode published?

This episode was published on December 23, 2020.

What is this episode about?

Can I download this 15 Minutes Customer Obsession episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

URL copied to clipboard!