Olivia Osborn Spills the Tea on the Hidden Costs of Operational Drift in Healthcare

Today I'm honored to welcome to the pod Olivia Osborn, Clinical AI Success Consultant at Kontakt.io. Olivia brings a rare blend of frontline and strategic experience - from her days as an EMT to leading operational transformations at Boston Children's Hospital and advising health systems nationwide with Huron Consulting - before landing at the forefront of AI-powered hospital operations. In this episode, Olivia challenges one of the biggest myths in healthcare leadership: that operational improvement is a project with an end date. Spoiler - it's not a renovation, it's a garden. She breaks down why hospitals are especially vulnerable to operational drift, what signs tell you an optimization effort is losing steam, and how AI adds a real-time dimension that dashboards simply can't match. Olivia also shares what thriving health systems will look like five years from now, and leaves us with some wisdom for women navigating non-linear careers in healthcare IT. Pour your favorite tea and tune in!