Omnicanalidad en el Servicio al Cliente

from Podcast de CRM con Jesús Hoyos · host Jesus Hoyos

En la actualidad las compañías o empresas deben tratar de ofrecer una experiencia a la cliente más integrada sin restricciones y sin darle protagonismo a un canal de atención por encima de otro. De esta manera la atención al cliente tendrá una visión completa de las interacciones de los usuarios, brindándoles una respuesta oportuna y eficiente. Es por ello por lo que se hace necesario definir tácticas y estrategias para administrar los diferentes canales digitales y no digitales, para el manejo del proceso de atención al cliente.Por esta razón, en Conversaciones de CRM, invitamos a José Corona, Managing Director en Solvis Consulting, para hablar sobre Omnicanalidad en el Servicio al Cliente.#FacebookLive#TwitterLive#LindkedInLive#ConversacionesdeCRM#PodcastdeCRMSupport the show¡Hablemos!Solvis Consulting - servicios de implementación y auditoria de CRM, Omnicanalidad y Datos.Cx2Advisory - servicios de coaching y mentoría de CRM, apoyo a proveedores de CRM como analista independiente e influenciador.Conectemos en LinkedIn.Agenda 30 minutos para ver como colaboramos.

Episode metadata supplied by the publisher feed · Published May 16, 2022

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Omnicanalidad en el Servicio al Cliente

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