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Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton episode artwork

EPISODE · Nov 7, 2019 · 42 MIN

Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton CMO of Zendesk. Jeff joins me today to talk about the new Zendesk Customer Experience Trends Report 2019, the main findings of the report, what’s driving the widening gap between what customers expect and what companies can deliver and what can companies do to close the gap.

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Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton

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How long is this episode of Punk CX: Customer Experience Insights with Adrian Swinscoe?

This episode is 42 minutes long.

When was this Punk CX: Customer Experience Insights with Adrian Swinscoe episode published?

This episode was published on November 7, 2019.

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Only 20 percent of support teams provide self service and other customer experience trends - Interview with Jeff Titterton CMO of Zendesk. Jeff joins me today to talk about the new Zendesk Customer Experience Trends Report 2019, the main findings of...

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