Opinie konsumenckie - regulacje i praktyki (#51 - Prawo Nowych Technologii)

from Prawo a nowe technologie · host Okręgowa Izba Radców Prawnych we Wrocławiu

Gościem Mec. Macieja Bieszczada oraz Mec. Wojciecha Lamika jest Katarzyna Araczewska - zastępczyni dyrektora w Departamencie Ochrony Zbiorowych Interesów Konsumentów w UOKiK. Tematem odcinka są opinie konsumenckie – obecnie nieodłączny element sklepów internetowych. Istotne jest tutaj podejście Urzędu Ochrony Konkurencji i Konsumentów. Podczas rozmowy poruszyliśmy m.in. następujące kwestie: 1. Czym jest opinia konsumencka oraz jakie potrafi przybrać postaci? 2. Dlaczego UOKiK przywiązuje tak duże znaczenie dla kwestii opinii konsumenckich? 3. Co mówią przepisy w kontekście opinii konsumenckich (wliczając w to zmiany spowodowane Dyrektywą Omnibus)? 4. Czy przedsiębiorca jest zobowiązany do weryfikowania opinii konsumenckich? Jak ustalić prawdziwość tych opinii? Jak o tym informować? 5. Jakie z perspektywy UOKiK są najczęściej popełniane błędy przez przedsiębiorców co do opinii konsumenckich? 6. Podział na opinie o produkcie i opinie o sprzedawcy. 7. Czy jest dopuszczalne moderowanie opinii konsumenckich? Czy istnieją tutaj jakieś zagrożenia? 8. Czy unijne rozporządzenie – Akt o usługach cyfrowych (DSA) na wpływ na opinie konsumenckie? Jeżeli tak, to jaki?

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This episode was published on September 25, 2024.

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