"Our biggest mistake was booking this client in."

Having a salon isn't just about great haircuts and colour; it's about creating a serene, mindful space for our clients. Unfortunately, not everyone fits into that philosophy. We've had our fair share of unaligned clients, and in this episode, we share some hard-earned wisdom on how to handle such situations. Ever wondered if it's okay to turn away clients who don't align with your business ethics? We have some thoughts - and stories - on that.Finally, we discuss the delicate dance of managing client expectations, especially when their vision is a tad beyond your skill set. It's a tough conversation to have, but vital for both parties' satisfaction. Attraction and repulsion is a theme in our business, and we've got some tips on how to navigate it. Whether you’re a salon owner, a stylist or a client, you’ll find something to relate to in our salon stories.To follow our journey:Instagram @aheadhair_@the_conscious_salon