Overcoming Technology to Connect With People
Technology is a crucial part of everything we do. But does it get in the way of connecting with customers and co-workers? Getting people to talk and interact has become a challenge. We miss out on creativity, collaboration, and It's time to get people in your organization to get together in person. After being apart for two years, many people have gotten comfortable being away from their coworkers. There is an advantage to letting people work from home, but too much time away from coworkers can led people to be introverts. As a leader, you have to find the right way to get people back together. It will be good for your organization and for each individual. Over time, it has an impact if people are not building relationships with each other. Technology is getting in the way of customer service, too. Often now, you see people in customer service roles on their phones. The phone is a distraction that gets in the way of paying attention to each customer. When a customer sees someone on their phone, it sends the signal that customers are not a priority. If you don't have a technology policy in place, it can be difficult to put one in place. You have to begin being open and candid. Start by talking about why you are there, to serve the customer, and how distraction from technology gets in the way. If you want some guidance when it comes to leadership, management, and customer service, check out the Cockerell Academy.
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