Overlooked & Underused Secrets of CX with Donald Chesnut

Donald Chesnut has been CXO for some of the world’s leading brands. He joined General Motors as Chief Experience Officer in January 2021. Prior to which he was CXO of Mastercard and Sapient.Donald, a renowned expert in customer experience and product design, shares his insights on how brands can foster meaningful connections with their customers. We explore the power of storytelling, the importance of person-to-person interactions, and strategies for navigating challenges while maintaining trust.With experience spanning more than 25 years of CX, EX and UX, working at places like American Express, Razorfish, American Express, and Siegel & Gale, Donald has helped to create some of the most successful digital products, platforms, and experience transformations for companies such as Disney, Target, Wall Street Journal, RBS, AT&T, Carnival Cruises, US Bank, United Airlines, Nissan and many more.Enjoy!First aired Tue, Jun 4, 2024 on Linkedin Live.---Trust Builders Podcast 🚀 For CX, EX and Marketing ProfessionalsWith your hosts, Chris Johnston (Founder and CEO of Emotion-AI and predictive insights plaftorm, Adoreboard) and Alex Genov (former Zappos, Customer Research Leader, Author & Keynote Speaker)