Puntos débiles y momentos de verdad

from Digital Marketing Expert · host Ilaria Digital School

En el marco del mapeo del recorrido del cliente, dos conceptos son fundamentales para comprender la experiencia real que vive una persona al interactuar con una marca, un producto o un servicio: los puntos débiles y los momentos de verdad. Identifica...

Episode metadata supplied by the publisher feed · Published Jul 6, 2026

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Puntos débiles y momentos de verdad

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