Panic is not a Protocol

Emergencies can walk through the door at any moment, and panic is never a protocol. In this episode, Ken Flamer is joined by Dr. Beth Neuman, NVA's Senior Director of GP Mentorship, and Dr. Ashley Collins, Managing Doctor at Abby Pet Hospital, in Fresno, CA, to discuss how general practices can prepare for high-stress emergency situations. From RECOVER training and emergency simulations to building muscle memory and creating a whole-hospital response, they share practical strategies to help teams stay calm, communicate effectively, and act with confidence. Whether your practice sees emergencies every day or only a few times a year, this episode highlights the preparation, teamwork, and leadership that turn chaos into coordinated care.