EPISODE · Jan 8, 2021
パーソナライズド・ヘアケアブランド 「CONSTELLA」のCXに注目②
from KARTE CX VOX
ネットで診断したものが自宅に届くといったD2C形態が多いヘアケア商品ですが、前回のお話にあったように、スタイリストが仲介し、カウンセリングをしてくれるという新しい体験ができるのが「CONSTELLA」。では、スタイリストさんはユーザーにとってどんな存在なんでしょう？
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パーソナライズド・ヘアケアブランド 「CONSTELLA」のCXに注目②
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