Patient Focused Features from Online Scheduling to Chatbots

Episode 388 of the Healthcare IT Today Interviews podcast, hosted by John Lynn, titled "Patient Focused Features from Online Scheduling to Chatbots" was published on August 7, 2023 and runs 9 minutes.

August 7, 2023 ·9m · Healthcare IT Today Interviews

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Summary

In this video, Richard Eells, Vice President of Operations Administration at United Digestive, shares how his organization uses the healow suite of apps to handle appointments and other logistical support for multiple providers. healow is a service provided by eClinicalWorks that really changes how a medical practice can change the experience for its patients at scale. Plus, Eells highlights how the service was critical during the COVID-19 shutdown, allowing United Digestive to be among the first call centers to allow remote work. Learn more about United Digestive: https://www.uniteddigestive.com/ Learn more about eClinicalWorks: https://www.eclinicalworks.com/ Find more great health IT content: https://www.healthcareittoday.com/

Episode Description

In this video, Richard Eells, Vice President of Operations Administration at United Digestive, shares how his organization uses the healow suite of apps to handle appointments and other logistical support for multiple providers. healow is a service provided by eClinicalWorks that really changes how a medical practice can change the experience for its patients at scale. Plus, Eells highlights how the service was critical during the COVID-19 shutdown, allowing United Digestive to be among the first call centers to allow remote work. Learn more about United Digestive: https://www.uniteddigestive.com/ Learn more about eClinicalWorks: https://www.eclinicalworks.com/ Find more great health IT content: https://www.healthcareittoday.com/

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