Patty Hayward Spills the Tea on Consumerism and The Digital Front Door

In this episode of HITeaWithGrace, Patty Hayward, VP of Strategy for Healthcare and Life Sciences at Talkdesk, discusses the effects of consumerism on healthcare. 78% of respondents to a recent industry survey said they want a choice of how they interact with their doctors and care teams. Healthcare is about people taking care of people; not about making healthcare consumers feel like transactions. How you communicate with your hospital and health system can make all the difference in the world. The question is, how can innovation help?  Grace had a fantastic time learning from Patty about how she is working to make this goal a reality.