Payment headwinds at 35k feet: The challenges and creative future of in-flight transactions

Recorded live at Money2020 EU! Payments in the air are often overlooked and undervalued, but they are a significant part of the travel experience for many. What might the future of airline payments look like as airlines move towards a marketplace model driven by customer-centricity and simplicity? At Money2020 EU, The Paypers Managing Director, Melisande Mual, spoke with two experts in the airline payments arena: Paul Van Alfen, Managing Director of Up in the Air and Andy Davies, Global Head of Payments for Endava to answer these questions. They explore the challenges and costs associated with payments in the airline industry, the dependency on cards as a payment method, the need for secure and comfortable payment options, and the role of technology in enabling global payments. We also delve into the impact that COVID-19 had on refunds and the importance of balancing cost and consumer preferences in adopting new payment methods.