PayOps in the faster payments era: AI, the EPI, fraud recovery and dispute management with Rivero

This week we're joined by Thomas Mueller and Fatemeh Nikayin, co-founders of Rivero, a SaaS platform focusing on modernizing the most challenging aspects of payment operations (PayOps), including fraud recovery, scheme compliance, and dispute management. We discuss the significant growth that Rivero has experienced in the past year, their focus on providing solutions for card payment operations for issuing banks, the shift towards scam-type fraud and the notable increases in fraud in the non-card payment arena. We also touch on the importance of consumer protection in new instant payment schemes like the European Payments Initiative (EPI). Lastly, we push back on the notion of the AI "cure all" in financial services, emphasizing the importance of humans + machines in finance, and the need to leverage human intelligence for customer service, traceability and predictability.