People First Fintech: Jimmy Moore on Payments, Payroll & HR at FLO Business Solutions

In this episode of The Entrepreneur’s Logbook, Zachary speaks with Jimmy Moore, co-founder and CEO of FLO Business Solutions. Jimmy shares the pivotal “would-do-differently” lessons learned while building FLO, namely, a bolder recruiting strategy and bringing on dedicated operations and rev-ops leadership much sooner.  He recounts how a people-first mindset, honed during his years as an Army veteran, championship coach and martial-arts competitor, underpins every decision at FLO, from sales incentives and client onboarding to the weekly leadership huddles that keep the team aligned and energized. They dive into FLO’s simple yet thorough client journey, discovery calls, tailored tech builds, menu or catalog setup, staff training, and ongoing white-glove support, and Jimmy unpacks the often-confusing world of cash discounting versus surcharging.  He explains the compliance pitfalls that have landed more than 160,000 U.S. businesses with steep fines, and highlights the importance of choosing the right pricing model (interchange-plus, cash discounting, or surcharge) and staying PCI-certified to avoid hidden fees. Wrapping up, Jimmy speaks to the power of “win or learn” competition, the strength of a flexible, multi-vendor approach and the impact of FLO Cares, the company’s private foundation supporting youth sports and community outreach.  Timestamps Jimmy Moore’s Background & Founding of FLO Business Solutions – 00:46 Key Early Mistakes: Recruiting Strategy & Missing Rev-Ops Hire – 02:42 FLO’s Client Onboarding Process: Discovery to Ongoing Support – 06:41 Cash Discounting vs. Surcharge: Compliance Requirements & Fines – 12:10 Common SMB Mistakes in Payment Processing & Payroll Setup – 19:04 Connect with Jimmy https://flobizsolutions.com/ https://www.linkedin.com/in/moorejimmy/ Sponsored by We Feature You PR - Helping entrepreneurs build thought leadership through strategic podcast placements and launching their own shows. Ready to amplify your voice? Get in touch today. Subscribe & Review: If you enjoyed this episode, please subscribe and leave a review on your favorite podcast platform!