People-first leadership in mortgage

In this episode of Power House, Zeb Lowe sits down with Patty Arvielo to discuss leadership, mentorship, and the role mortgage executives play in shaping the future of the industry. Arvielo shares how she leads at scale by humanizing leadership — meeting people where they are, understanding different perspectives across teams, and taking full accountability when things break down. She explains how the culture at New American Funding was intentionally built over time, drawing inspiration from customer-first organizations like Zappos. The conversation also covers her advocacy work in Washington and why mortgage professionals need a stronger voice in regulatory decisions that directly impact borrowers. Arvielo highlights her Thrive and Lead mentorship program and her commitment to developing the next generation of leaders, particularly women in mortgage. From navigating market cycles to building durable teams, this episode offers practical insight for professionals focused on long-term impact and leadership. Related to this episode: Zeb Lowe’s LinkedIn⁠ ⁠Patty Arvielo’s LinkedIn PattyArvielo.com New American Funding The Power House podcast brings the biggest names in housing to answer hard-hitting questions about industry trends, operational and growth strategy, and leadership. Join HousingWire’s Zeb Lowe every Thursday morning for candid conversations with industry leaders to learn how they’re differentiating themselves from the competition. Hosted and produced by the HousingWire Content Studio.