PMX: From 50 to 1k properties: The systems driving rent roll growth

Growing a property management business from 50 to more than 1,000 properties takes more than winning rent rolls. It requires systems, specialised teams, and a strategy built to scale. Here is how this Melbourne agency did it. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with H & B Real Estate's head of property management Tim Oldenburg to reveal how the agency transformed its approach to growth. Oldenburg shares how H & B Real Estate moved away from the traditional property manager-does-everything model, instead building specialised teams and systems designed to make the business less dependent on individual staff. The conversation also looks at growth through acquisition, including the due diligence required before taking on a new rent roll and the opportunities that can emerge from improving underperforming portfolios. Whitlock and Oldenburg discuss the landlord relationship, why understanding the customer proposition matters, and how agencies can build a property management operation that continues to perform as it grows. With H & B Real Estate targeting further expansion over the next five years, the pair share the lessons behind its growth journey and what other property management businesses can learn from its approach.