REB Podcast Network

AML rules have changed the game for real estate, with agencies now facing new compliance obligations, serious penalties, and a learning curve that could catch many off guard. On the REB Discover podcast, Liam Garman is joined by John Nguyen, founder and managing director of AML Partners, to break down what the new rules mean for real estate professionals. The pair look at the new AML obligations facing agents, property managers, and strata managers, including risk assessments, compliance programs, compliance officers, and suspicious activity reporting. They also examine where agencies could come unstuck, from relying on conflicting advice to failing to properly identify and assess the risks within their own business. The conversation then explores how agencies can approach AML without letting compliance become another operational headache, including the role of technology, outsourcing, and specialist expertise. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

A landmark court case has cracked open a legal grey area around outsourced trust accounting in property sales, while a wave of poor buyer's agent deals is dumping problem properties straight into property managers' laps. This week's episode unpacks what this means for PMs across Australia. The buyer's agent sector is in the middle of a shake-up, and many PMs are copping the fallout. In this episode of The Property Management Excellence Podcast, REB's Alex Whitlock, Liam Garman, and Emilie Lauer dig into why so many BA-sourced properties are landing on PMs' desks with overvalued rental CMAs. A last-minute rush to buy through SMSFs ahead of superannuation changes has also flooded the market with suboptimal purchases: properties bought in haste, now needing to be leased in a market that won't necessarily deliver the returns investors were promised. The trio then unpack a recent legal flashpoint: an NSW court case that has thrown outsourced trust accounting for sales into question, with particular reference to client disclosure.

From rising debt and unemployment to migration, gig workers, and buyer's agents, Australia's economic shifts are creating fresh questions about the strength of the property market and what comes next. On Property Buzz, Phil Tarrant and Liam Garman examine the week's biggest property and economic developments, connecting the dots between policy, jobs, migration, and what they could mean for the market. The pair discuss Australia's growing debt, pressure on state budgets and a cooling jobs market, questioning what weaker economic conditions could mean for interest rates, house prices, and household wealth. They also turn to migration and remittances, the gig economy, and rising labour costs, examining how broader policy decisions could flow through to consumers, businesses, and the property market. The conversation wraps with a look at the buyer's agency sector, including the prospect of consolidation and why investors may need to look beyond bold market predictions when choosing who to trust with their next property move.

With more data at their fingertips than ever, agents who know which numbers matter can gain an edge. From pipeline health and competitor performance to sharper vendor conversations and better decisions, here's how to turn data into a competitive advantage On the REB Discover podcast, Liam Garman is joined by Damian Merchan, founder and CEO of Sonar AI, to explore how AI and data are changing the way real estate businesses measure performance and compete. The pair look at why having more data does not necessarily mean better decisions, and which numbers agents should actually be watching: from pipeline health and conversion rates to listing performance. They examine how competitor data can show agents where they sit in the market, who they are up against, and where there may be opportunities to improve their performance. The focus then shifts to vendor conversations, with data giving agents stronger evidence when discussing pricing, market shifts, and listing performance rather than relying on instinct alone. For principals and sales managers, the duo looks at how better data can reveal performance gaps across a team, identify where coaching is needed, and give leaders a clearer picture of what is driving results. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

Property management can be easy to commoditise, but the fastest-growing agencies are finding ways to stand out. From customer experience to culture and systems, the right foundations can change the growth trajectory. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Nick Georges from Wingman Group to explore what separates fast-starting property management businesses from the rest. The pair look at why having a clear customer proposition matters, how agencies can define their X factor, and why landlords need to feel they are getting more than a basic service. They also discuss the foundations of a high-growth property management business, from hiring the right people and building strong processes to using technology and offshore support without losing the customer focus. The conversation also explores leadership, proactive communication, and the role of culture in creating a property management operation that can scale.

A government bailout, banks fighting harder for borrowers, and buyer activity falling: Australia's property market is showing cracks as economic pressure starts to build. On Property Buzz, Phil Tarrant and Liam Garman tackle the government's decision to support the Tomago aluminium smelter, questioning whether taxpayer money should be used to rescue struggling businesses. The conversation then turns to property, including the growing debate around third-party trust accounts and what a recent NSW court case could mean for the industry. The pair also look at banks ramping up refinancing offers and cashbacks as mortgage volumes soften, while buyer activity and property prices come under pressure across parts of the country. They then discuss whether a deeper property correction could spill into the broader economy, including household wealth, consumer spending, and the prospect of future rate cuts.

A North Sydney agent brawl, a $1.2 million cyber scam near miss, and a court battle over property deposits: the latest real estate drama goes well beyond the auction floor. On Real Estate Exposed, Liam Garman and Emilie Lauer examine some of the industry's most contentious stories, from alleged agent misconduct to cyber security threats and the fight over who should hold property deposits. The pair discuss an alleged altercation involving rival agents on Sydney's Lower North Shore, and what public incidents like this can mean for professional reputations in an increasingly competitive market. They also look at a near miss involving a $1.2 million settlement redirection scam, highlighting how a sophisticated email fraud was stopped before the funds disappeared and why real estate businesses remain vulnerable to cyber crime. The conversation then turns to the growing debate around third-party trust accounts and "deposit flicking", following an NSW Supreme Court case that has reignited questions over transparency, consent, and the handling of property deposits. With regulators reviewing the rules, the episode examines what the case could mean for agencies and the future of third-party arrangements. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

A month on from "AML Day", most agencies have ticked the visible boxes: enrolled with AUSTRAC, named a compliance officer, and sent staff through initial training. But ticking those boxes isn't the same as running a program that actually holds up and keeps your business safe. On this REB Business Empowerment Showcase, Liam Garman sits down again with Kaan Yuksel, managing director and founder of Visibl, to explore the gap between compliance on paper and compliance in practice, and how agencies can close it. Yuksel explains what "paper compliance" really looks like in reality: an AML program written once and left on a shelf, staff who've done the bare minimum training, and a compliance officer who hasn't built the habit of actually engaging with their own program. The conversation turns practical, covering how agencies can build compliance into everyday workflows, from sending KYC verification alongside listing agreements, to making AML a standing item in team and business meetings, and why encouraging staff to raise red flags, even ones that turn out to be nothing, matters more than getting it right every time. Garman and Yuksel also revisit the penalties for getting it wrong, from AUSTRAC fines through to the reputational fallout in a trust-based industry, before Yuksel shares his advice for agencies still finding their feet a month into the regime.

Growing a property management business from 50 to more than 1,000 properties takes more than winning rent rolls. It requires systems, specialised teams, and a strategy built to scale. Here is how this Melbourne agency did it. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with H & B Real Estate's head of property management Tim Oldenburg to reveal how the agency transformed its approach to growth. Oldenburg shares how H & B Real Estate moved away from the traditional property manager-does-everything model, instead building specialised teams and systems designed to make the business less dependent on individual staff. The conversation also looks at growth through acquisition, including the due diligence required before taking on a new rent roll and the opportunities that can emerge from improving underperforming portfolios. Whitlock and Oldenburg discuss the landlord relationship, why understanding the customer proposition matters, and how agencies can build a property management operation that continues to perform as it grows. With H & B Real Estate targeting further expansion over the next five years, the pair share the lessons behind its growth journey and what other property management businesses can learn from its approach.

Property, politics, and policy collided this week as government funding, SMSF changes, housing affordability, and market narratives fuelled fresh debate. But behind the headlines, what do these shifts actually mean for buyers, sellers, and investors? On Property Buzz, Phil Tarrant and Liam Garman dive into the growing tension between politics, property, and public debate, exploring why housing remains one of Australia's most contested issues. The pair discuss how market forecasts can often depend on who is delivering them, with selling agents, buyer's agents, and commentators frequently presenting different versions of the same data. They also look at the impact of government policy on property, including the future of self-managed super fund (SMSF) investment, the shift towards commercial opportunities, and how changing rules could influence investor decisions. The duo then explores builder incentives, immigration and housing demand, negative equity, and whether current policy settings are addressing the challenges facing the market.

Underquoting crackdowns, a $1 million defamation payout, and another political housing blunder – this week, Real Estate Exposed unpacks the biggest stories shaking the real estate industry and what they mean for agents. On Real Estate Exposed, Liam Garman and Emilie Lauer break down the biggest headlines shaping Australia's real estate industry. The pair examine Victoria's latest underquoting crackdown, unpacking the allegations against a major agency, the penalties agents could face, and why regulators are stepping up enforcement across the state. They also discuss the $1 million defamation case that sent shockwaves through the industry, exploring what it means for agents navigating social media, referrals, and reputation in an increasingly connected market. The pair then dives into the latest political housing debate, including confusion around negative equity, and why policy decisions continue to create uncertainty for property professionals, investors, and home buyers alike.

The technology agents rely on every day is changing fast. From AI and mobile-first CRMs to smarter automation, the next generation of real estate software could transform how agencies operate. On the REB Business Empowerment Showcase, Emilie Lauer sits down with LockedOn co-founders Luke Newton and Iain French to share the story behind the CRM, from spotting a gap in the market more than a decade ago to rebuilding the platform as the industry evolved. The trio explore how the industry's expectations have changed, shifting towards mobile-first CRMs – faster, simpler technology that helps agents spend less time on administration and more time winning business. Newton and French also discuss the rise of AI, the importance of protecting client data, and how customer feedback continues to shape the platform as technology and legislation continue to evolve. The trio also discuss how changing market conditions, compliance and customer expectations are shaping the next generation of real estate software – and what agencies need to do to keep up.

AI is changing property management faster than ever, but the biggest challenge isn't the technology; it's building systems that solve real problems for agencies. Here's what you need to know to stay ahead. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Bairave Jeyasothy and Louis Amon from Managed to take listeners behind the scenes of building one of Australia's fastest-evolving property management platforms. The trio reveal how customer feedback shapes every product decision, why automation has become the biggest priority for agencies, and how AI is changing the way property managers work behind the scenes. They also lift the lid on the technology powering automated payments, explain why trust accounts are becoming a thing of the past, and discuss the challenge of balancing new features with keeping a platform running smoothly. The conversation also explores the rise of agencies building their own AI-powered workflows, the opportunities this creates, and why understanding the fundamentals of technology will become just as important as adopting the latest tools.

The property industry is facing a trust test, with questionable advice, buyer's agent practices, and rushed investment decisions putting buyers on alert. On Property Buzz, Phil Tarrant and Liam Garman unpack the biggest issues facing property investors right now, from misleading investment advice and buyer's agent concerns to the rush before major self-managed super fund (SMSF) changes take effect. The pair discuss the growing scrutiny around buyer's agents, questioning whether some business models have prioritised sales over investor outcomes. They also examine the latest developments from the Dashdot collapse, including concerns around upfront fees, investment advice, and the impact on customers left out of pocket. The duo explores why some investors are being drawn towards questionable opportunities, from expensive apartment purchases to promises of easy returns, and why due diligence remains critical in a shifting market. Tarrant and Garman then turn to the SMSF borrowing changes, the rush to secure deals before the deadline, and whether policy decisions are accurately reflecting the realities of the property market. The episode also looks at housing affordability, falling prices, and what a more cautious market means for investors trying to make their next move.

The biggest stories in real estate rarely end with the headline. From industry controversies and market shake-ups to the topics everyone is talking about behind closed doors, REB's new podcast Real Estate Exposed is here to cut through the noise. In the debut episode of Real Estate Exposed, Liam Garman and Emilie Lauer break down the major developments shaping the real estate industry, giving agents deeper context. The pair tackle the collapse of buyer's agency Dashdot and the controversial launch of its founders' new business venture, questioning what it means for trust, accountability, and the wider industry while hundreds of former clients remain out of pocket. The conversation also examines the rush of self-managed super fund (SMSF) buyers racing to beat the August deadline, what happens when that demand disappears, and why some agents are already preparing for a very different market. Along the way, the duo share the stories catching the industry's attention, reveal what they're hearing from agents across the country, and explain why Real Estate Exposed is set to become the go-to podcast for the conversations happening behind the headlines.

As tax reforms reshape Australia's investment landscape, more investors are looking beyond residential property, putting commercial real estate firmly back on the radar. On the REB Business Empowerment Showcase, Liam Garman is joined by commercial buyer's agent Chris Huxter to discuss why recent budget changes have renewed interest in commercial assets and what investors need to know before making the switch. Huxter explains why commercial property has largely escaped the proposed changes affecting residential investors, driving a noticeable increase in inquiries from investors looking to diversify their portfolios. The pair also explore why industrial property continues to outperform, the risks behind chasing high yields, and the due diligence investors often overlook when buying commercial assets. The conversation covers the importance of understanding leases, tenant quality, and specialist property management, with Huxter outlining the common mistakes that can turn a seemingly attractive commercial investment into a costly one.

Property managers are being challenged to think beyond rent collection, with the industry's future increasingly defined by strategic advice, technology, and stronger investor relationships. On The Property Management Excellence (PMX) Podcast, Phil Tarrant sits down with LJ Hooker's head of property management for Australia and New Zealand, Cathie Crampton, to discuss how the profession is evolving and where agencies can create more value for landlords. Crampton argues property managers should shift from being transactional operators to true asset managers. She said property managers should be helping investors maximise returns through rental performance, tax depreciation, property improvements, and long-term portfolio planning rather than focusing solely on rent. The conversation also examines the growing role of technology and AI, with automation taking over routine administration and freeing property managers to spend more time building relationships and delivering strategic advice. The pair then discuss the future value of rent rolls, explaining how operational efficiency, strong business culture, and high-quality data are becoming key drivers of growth as agencies look to expand through acquisition.

Australia's property market is entering another period of uncertainty, with the SMSF borrowing deadline, interest rate speculation, and shifting buyer demand all set to test the market in the months ahead. On Property Buzz, Phil Tarrant and Liam Garman discuss the SMSF buying rush ahead of the 10 August deadline, what the market could look like once that demand fades, and where opportunities may emerge for prepared buyers. The pair also examine how tighter borrowing conditions are pushing investors towards higher-yielding properties, and why chasing cash flow alone could come at the expense of long-term performance. They also turn their attention to the latest trust account theft case, questioning why fraud continues to plague the industry and whether technology can finally remove one of real estate's biggest ongoing risks.

The days of winning business with an inflated price guide are over. In today's market, accurate appraisals separate top agents from the rest – with those getting the price wrong risking the client, the campaign, and the result. On the REB Podcast, deputy editor Emilie Lauer sits down with Elders trainer, mentor, and coach Sebastian Bonaccorso to discuss why appraisal skills have become more critical than ever as agents navigate a more competitive and considered market. With more than 40 years in the industry and over 11,000 auctions under his belt, Bonaccorso shares why agents must move away from chasing listings through unrealistic expectations and instead build trust by delivering honest, evidence-based appraisals. The discussion explores the skills separating top agents in today's market, from managing vendor expectations, using comparable sales effectively, and building trust from the first conversation through to negotiation and sale. Finally, Bonaccorso explains why today's market is exposing the gap between agents who rely on favourable conditions and those who continue to sharpen their skills, with preparation, transparency, and ongoing training becoming the foundations of long-term success.

The market hasn't beaten great agents. It has exposed the ones who stopped learning. On the REB Business Empowerment Showcase, Liam Garman sits down with coach Michael Sheargold to discuss why today's changing market is separating agents who adapt from those waiting for conditions to improve. Sheargold argues that many agents have only experienced one type of market, leaving them unprepared as buyer behaviour shifts and competition intensifies. He explains why the industry's best performers are focusing on new skills, better conversations, and stronger leadership rather than blaming market conditions. The discussion also explores the responsibility of agency leaders, with Sheargold revealing why coaching, communication, and understanding what success looks like for each team member have become more important than ever. Finally, the pair examine AI's growing role in real estate, why leaders should embrace technology without losing the human element, and how agencies can position themselves for long-term success regardless of where the market heads next.

The agencies winning more landlords won't be the ones simply collecting rent – they'll be the ones proving their value beyond the basics.  On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Jason Back from Broker Essentials to discuss why property management is at a turning point and what agencies can learn from the transformation of mortgage broking. The pair explore why collecting rent and managing maintenance is no longer enough, with landlords increasingly looking for advice, communication, and greater value from their property managers. Back explains how mortgage brokers built trust by solving bigger client problems, and why property managers have a similar opportunity to become strategic partners in an investor's journey. The discussion also highlights why proactive communication, stronger relationships, and a clear value proposition will separate the agencies that grow from those that simply manage properties.

Fear of missing out is back in Australia's property market. As thousands of investors rush to beat the SMSF deadline, the biggest risk isn't missing out – it's buying the wrong property in the process. On Property Buzz, Phil Tarrant is joined by Alex Whitlock to discuss the growing frenzy surrounding self-managed super funds (SMSF) and why investor urgency is creating new risks. The pair question whether the race to secure finance before the borrowing ban is pushing investors into poor-quality assets, warning against letting marketing hype or tight deadlines dictate long-term investment decisions. Attention then turns to the mortgage market, with borrowing capacities shrinking and investor activity slowing, raising fresh questions about what the next phase of lending could look like for brokers and borrowers alike. Finally, Tarrant and Whitlock explain why investors should look beyond buyer's agents alone, arguing that local property managers can often provide some of the strongest insights into rental demand, cash flow, and the long-term fundamentals of a market.

From 1 July, one compliance mistake could cost real estate agencies millions. The problem? Many still don't realise the new rules apply to them. On the REB Business Empowerment Showcase podcast, Liam Garman sits down with Visibl co-founder Kaan Yüksel to break down the new anti-money laundering (AML) laws now reshaping Australian real estate and why every agency needs to act before regulators come knocking. The pair explain how Tranche 2 reforms extend AML obligations to selling agents, principals, directors, and buyer's agents, with agencies now required to verify the identities of both buyers and sellers as part of every transaction. The discussion explores why real estate has become a key target for money laundering, the costly compliance mistakes agencies are most likely to make, and how technology is helping businesses manage the growing administrative burden. Finally, Garman and Yüksel warn that with penalties of up to $33 million per breach, AML compliance is no longer just another box to tick – it's becoming one of the biggest operational risks facing Australian real estate businesses.

The agencies winning more landlords aren't just managing properties anymore. They're helping investors build wealth, and it's changing what clients expect from property managers. On The Property Management Excellence (PMX) Podcast, Alex Whitlock and buyer's agent Ross Le Quesne break down the shift reshaping property management – and why the winners are becoming trusted advisers, not just rent collectors. Le Quesne argues the best agencies are moving beyond maintenance and compliance, helping investors improve cash flow, unlock value, and make smarter long-term decisions about their assets. The pair also reveals the costly mistakes many landlords make, from underestimating ownership costs to overlooking simple upgrades that can significantly boost rental returns. Finally, Whitlock and Le Quesne explain why agencies that educate investors, communicate proactively, and think beyond day-to-day property management will be the ones that attract more landlords – and keep them.

Tax changes may have stolen the headlines, but Australia's property market is increasingly being shaped by immigration, housing supply, and political decisions that investors can't afford to ignore. On Property Buzz, Phil Tarrant is joined by Steve Kuper to connect the dots between politics, geopolitics, and property, revealing how government decisions, immigration policy, and global uncertainty are beginning to reshape Australia's housing market. The duo examines the rush of investors scrambling to buy residential property through self-managed super funds before the borrowing ban takes effect, questioning whether urgency is driving sound investment decisions or expensive mistakes. Attention then turns to Canberra, where the fallout from recent tax reforms continues to divide investors, raising fresh questions about housing affordability, fairness, and whether government policy is solving the problem or creating new ones. The discussion also explores Australia's immigration settings, revealing why a growing mismatch between skilled migration and construction labour is adding further pressure to an already constrained housing market. Finally, Tarrant and Kuper look beyond Australia's borders, discussing why geopolitical tensions are no longer just a foreign affairs issue and how global instability could increasingly influence property markets, investor confidence, and the nation's economic outlook.

In today's market, growth isn't just about growing a rent roll. It's about becoming the agency that landlords, talent, and clients actively choose and actually want to be part of. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Phil Tarrant and Michael Magee to discuss the shift from simply growing rent rolls to building businesses that attract top talent, loyal clients, and long-term growth. The trio pull back the curtain on what goes into creating one of Australia's biggest property management events, and explain why industry recognition has become a genuine commercial advantage rather than just another trophy. Attention then turns to the focus of this year's PMX Conference, building an attraction business, with the conversation highlighting the agencies investing in culture, leadership, and client experience to stand out in an increasingly competitive market. As the profession evolves, Whitlock, Tarrant, and Magee agree that the future belongs to agencies that can clearly articulate their value, embrace innovation, and build businesses people genuinely want to work with and work for.

Everyone wants to know why housing has become so unaffordable. But what if the policies designed to fix the crisis are actually making it worse? On Property Buzz, Phil Tarrant and Liam Garman question whether recent tax reforms, lending changes, and housing policies could have unintended consequences for investors, developers, and first home buyers alike. From the crackdown on investor taxes to broader housing reforms, the pair examine whether the government's approach will genuinely improve affordability or simply reduce housing supply and place even more pressure on the market. They also explore Australia's increasingly fragmented property landscape, where Sydney and Melbourne continue to soften while Brisbane, Adelaide, and Perth tell a very different story, proving there is no such thing as a single Australian property market. The conversation then shifts to the broader economy, examining how higher interest rates, persistent inflation, and growing employment uncertainty could shape borrowing power, property values, and investor confidence in the months ahead. Finally, the duo assess the potential fallout from changes to self-managed super funds, posing one critical question: if individual investors are gradually pushed out of the market, who will fund Australia's next generation of housing?

Australia's buyer's agent sector is under pressure. But while many see uncertainty, forward-thinking property managers have a rare opportunity to become the trusted advisers investors are searching for. In this episode of The Property Management Excellence (PMX) Podcast, REB's Alex Whitlock and Liam Garman unpack the buyer's agent sector under mounting pressure. They explore how ongoing policy shifts and industry instability are widening the property advice gap, and why property managers are uniquely positioned to step into that space. The pair discuss how the collapse of Dashdot exposed deeper issues within the largely unregulated buyer's agent industry, raising questions around business models and the long-term sustainability of the sector. Whitlock argues that investors are now looking for trusted professionals who understand the full investment journey, creating an opportunity for property managers to evolve from rent collectors into strategic advisers who help clients navigate an increasingly complex market. They also examine how changes to negative gearing, capital gains tax, and SMSF property investment are reshaping investor behaviour, and why agencies that align their sales and property management teams will be best placed to build stronger client relationships and capture the next wave of investment business.

Everyone says Australia's property market is cooling. The problem? The headlines are telling only half the story, and investors buying into the panic could be looking in all the wrong places. On Property Buzz, Phil Tarrant and Liam Garman rip into the biggest myths driving Australia's property market, arguing that the country's housing story is becoming more divided than ever, with winners and losers emerging simultaneously. The duo reveals why Brisbane, Adelaide, and Perth continue to push ahead while Sydney and Melbourne slow, exposing how relying on national headlines could lead investors to make costly decisions. Attention then turns to the federal government's latest property reforms, with Tarrant warning they could backfire spectacularly by squeezing housing supply, making development harder and creating the very affordability problems they were meant to solve. The episode finishes with one of the industry's biggest controversies, as Tarrant and Garman question whether some high-volume buyer agencies are manufacturing competition, inflating demand and putting business growth ahead of their clients.

Most new agents think real estate success comes from branding, social media, and technology, but REB's New Agent Academy made one thing clear: the agents who win are still the ones who master the basics. On the REB Podcast, deputy editor Emilie Lauer reports live from the New Agent Academy, capturing the key lessons, conversations, and takeaways from an event designed to help the next generation of agents build successful, sustainable careers. The episode explores why relationships remain the foundation of the industry, with speakers stressing that trust, communication, and consistency still matter more than any tool, platform, or shortcut. Attention then turns to resilience, as the Academy highlighted the reality of rejection, slow starts, and the discipline required to keep prospecting when results are not immediate. The speakers also examine the role of technology, noting that while digital tools can help new agents move faster, they cannot replace the fundamentals of speaking to more people, building networks and staying visible in the market. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

Most agencies are chasing scale, acquisitions, and bigger rent rolls, but some of the fastest-growing businesses are doing the exact opposite: staying small, staying personal, and winning clients through service. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sat down with Ashby Farrell, director of WHITEARCH, to explore why boutique property management is making a comeback and how a one-man operation evolved into a thriving Perth agency. Farrell shares how frustration with the disconnect between sales and property management pushed him to build an agency focused on long-term relationships, accountability, and a level of service he felt was missing elsewhere in the industry. Rather than pursuing aggressive growth, Farrell said that WHITEARCH has prioritised quality over quantity, maintaining direct contact with landlords and taking a hands-on approach that many larger agencies have abandoned. The conversation also examines the changing Perth market, where increasing consolidation among major agencies is creating opportunities for smaller operators to differentiate themselves through personalised service and stronger client relationships.

Following the collapse of leading Australian buyer's agency Dashdot, questions are emerging about the quality and transparency of property advice being offered to investors. As confidence wavers, investors are left asking how to properly conduct due diligence and what the evolving property landscape will mean for future decisions. In this episode of Property Buzz, Phil Tarrant and Liam Garman unpack the wave of disruption sweeping through Australian real estate, including a close examination of the liquidator's report into the Dashdot collapse. With $16.5 million in liabilities, 695 creditors, and $10.5 million tied up in "prepaid services & refunds", Tarrant questions whether the numbers fully stack up, suggesting the sector may be heading into a period of overdue rationalisation. The discussion then turns to the broader advisory landscape, with the pair questioning whether the traditional dominance of buyer's agents will give way to more tailored, locally grounded insights from property managers who hold long-term, on-the-ground experience in asset performance and tenant demand. They also examine Canberra's recent tax backflips, unpacking the policy shifts and mathematical blind spots that continue to shape housing affordability and influence property prices.

AI is rapidly changing the way real estate agents market properties, generate leads, and manage their businesses. But while the technology is more accessible than ever, many agents are still unsure how to use it effectively. Ahead of the REB Innovation Summit, Properti's Craig Deveson joins Liam Garman to explore how AI and automation are transforming the Australian real estate industry, and why the agents who embrace these tools now will be best positioned for long-term success. Want to see how you can harness the latest tech to scale your agency? Secure your place at the REB Innovation Summit here. Drawing on years of experience helping agencies leverage technology, Deveson explains why AI should be viewed as a tool to enhance agent performance, not replace it. From automating repetitive marketing tasks to improving visibility across digital channels, he shares how agents can use technology to create more opportunities while spending more time where it matters most: with clients. The discussion explores: How AI and automation are reshaping real estate marketing. Why the most successful agents use technology to amplify, not replace, personal relationships. The common mistakes agents make when adopting new digital tools. Why trusted advisers will become even more valuable in an AI-driven market. Enjoy the podcast.

Most agents walk into an appraisal armed with pages of statistics, market reports, and sales figures. But the best agents walk in with a story. Ahead of the second annual REB Innovation Summit, Property Analytics founder Andrew Stone joins Liam Garman to unpack why data alone doesn't win listings, and how agents can use market insights to build trust, demonstrate expertise, and convert more vendors. Want to see how you can harness the latest tech to scale your agency? Secure your place at the REB Innovation Summit here. Drawing on more than 15 years in property analytics, Stone explains why many agents either overwhelm vendors with information or fail to provide enough context to make data meaningful. Instead, he argues that successful agents are those who can connect the numbers to outcomes that matter. The discussion explores: The common appraisal mistakes costing agents listings. How leading agents use data to tell compelling stories. Why credibility and trust will become even more important in an AI-driven industry. The simple shift that can improve conversion rates immediately. Enjoy the podcast.

Most property managers think their job ends at chasing rent and fixing leaky taps, but the truth is far bigger – the real opportunity in the industry right now might be turning investors into wealthier clients, not just managing their properties. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with Phil Tarrant to expose why property managers may be sitting on the most valuable seat at an investor's table, and why so many agencies are failing to take advantage of it. Rather than simply delivering bad news about repairs, compliance, and lease renewals, Whitlock and Tarrant argue that property managers should be leading broader conversations around portfolio performance, market trends, and long-term wealth creation. The pair point to a major advantage that most advisers spend years building: property managers already have direct access to investors and long-established relationships. However, many agencies remain trapped in transactional business models, and the duo break down what needs to change if property managers want to strengthen client loyalty, justify higher fees, and accelerate growth. As buyer's agents now face growing scrutiny and disruption, the duo argues that property managers have a unique opportunity to claim a larger role in helping investors grow and protect their wealth. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

Buyer's agents are coming under increasing scrutiny over financial advice in the wake of the Dashdot collapse. But it's not all bad news for investors, with backlash building against the government's tax reforms and rate cuts looming on the horizon. After a challenging few weeks for the real estate industry, this episode of Property Buzz, hosted by Phil Tarrant and Liam Garman, explores whether relief could be emerging as yields return to focus and Australia's major banks flag potential rate cuts. The pair discuss how quarantining losses can provide longer-term tax relief for investors, alongside the shifting political landscape shaping property sentiment. They also turn to the property advice ecosystem, including growing scrutiny around unlicensed financial advice and the standards expected of buyer's agents operating in an increasingly complex environment. The discussion continues around the fallout from the Dashdot collapse, and what it signals for the ongoing professionalisation of the buyer's agent industry.

Renters are facing record-low vacancy rates, while property managers are under growing pressure as workloads and expectations intensify. Against this backdrop, tenant education is emerging as a potential reset for how the industry supports long-term stability, benefiting both renters and property managers alike. In this episode of the REB Podcast, host Liam Garman speaks with Paul Tommasini, chief executive officer of inCommunity and the Tenancy Skills Institute, about how structured education pathways for tenants could deliver better outcomes across the rental ecosystem – covering budgeting, maintenance and responsibilities. The discussion explores how stable tenancies are becoming increasingly critical in a tight rental market, and how education-led programs are helping tenants build the skills needed to sustain long-term rental relationships while easing pressure on property managers. Tommasini shares how the Tenancy Skills Institute has evolved from supporting young people experiencing homelessness into a broader national initiative, with more than 27,000 participants completing its tenancy education programs. The conversation also examines how early intervention tools like PM Assist are helping property managers identify issues sooner, connect tenants with support services, and reduce the likelihood of disputes escalating to the tribunal. Finally, the discussion challenges common misconceptions around tenancy breakdowns, highlighting the complex mix of financial stress, communication issues and knowledge gaps that often sit beneath rental disputes. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

Most property managers focus on rent collection and compliance, but the agencies growing the fastest are helping investors increase returns, build wealth, and uncover value most landlords don't even realise they're missing. On The Property Management Excellence (PMX) podcast, Alex Whitlock sits down with Bradley Beer, CEO of BMT Tax Depreciation, to explore one of the most overlooked opportunities in property management and why helping investors grow wealth could be the industry's biggest competitive advantage. Beer argues that property managers and investors share the same goal: building wealth. Yet many agencies still struggle to demonstrate value beyond managing tenancies. The duo highlights how simple conversations around tax depreciation, rental strategy, maintenance planning, and portfolio performance can strengthen client relationships. Beer reveals that many property investors are still leaving thousands of dollars on the table every year by failing to claim depreciation, despite the average first-year deduction from BMT schedules sitting around $12,000. The pair also discuss the growing pressure on fees and why agencies that position themselves as wealth partners rather than rent collectors are far more likely to defend their pricing, improve retention, and grow their rent rolls.

Investors are reeling from the sudden liquidation of a prominent buyer's agency, but the real fallout will come from the regulatory reckoning it triggers, not just the immediate financial losses. On the Property Buzz podcast, Phil Tarrant and Liam Garman from Momentum Media cut through the noise around the collapse of Dashdot and the wave of speculation hitting the property advice sector. The pair warn that the biggest issue right now isn't just the failed business itself, but the broader rise of industry gimmicks and high-pressure sales tactics that leave everyday consumers incredibly vulnerable. They explore how a controversial offshore share transfer to the British Virgin Islands complicates recovery for stranded creditors, while also raising critical questions about the ethics of demanding 100 per cent upfront fees and offering unbacked performance guarantees. The discussion also highlights how the industry is already reacting behind the scenes, with the sudden promotion of sub-scale, unvetted operators to take over affected clients highlighting a severe lack of professional standards. But despite the noise, the message is consistent. The duo warn that until formal regulatory guardrails and licensing requirements are established, the smartest move for property investors is to stick to "boring", proven professionals and avoid being lured in by social media hype.

While most of the country worries about slowing markets and policy uncertainty, Perth's fundamentals continue to suggest the boom is far from being over. In a special crossover podcast episode of Smart Property Investment and Real Estate Business, Liam Garman sits down with Ashby Farrell from WHTEARCH to explore why Perth continues to outperform while Sydney and Melbourne lose momentum. Farrell explains that Perth's growth is being driven by genuine owner-occupier demand rather than investor speculation, creating a level of resilience rarely seen in other capital cities. The discussion highlights how rising construction costs, labour shortages, and supply constraints are making established homes increasingly attractive, with many properties now impossible to replace at their current market value. The episode also explores the potential impact of proposed changes to negative gearing, capital gains tax, and rental legislation, and why Perth may be better positioned than most markets to absorb any policy shocks. Farrell argues that despite ongoing uncertainty, the fundamentals supporting Perth remain firmly intact, with affordability, population growth, and lifestyle appeal continuing to drive demand. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

Most property management businesses never break through the growth ceiling, but this agency scaled from a garage to 3,500 properties in just seven years. Here is how they did it. On The Property Management Excellence (PMX) Podcast, Alex Whitlock sits down with Housemark CEO Natalie South to share the systems, structure, and leadership model behind one of Australia's fastest-growing property management businesses. South said that while traditional models often fail to scale, Housemark's focus on relationships, specialised roles, and operational structure has enabled the business to grow rapidly without sacrificing service. The duo highlights the importance of direct communication with landlords, team development, and the creation of clear career pathways to attract and retain top talent. The episode also explores Housemark's expansion into Victoria, where legislative complexity and lower management fees are creating both challenges and opportunities for growth. South shares how technology can improve efficiency and customer experience, but warns that systems alone are not enough without the right people and processes behind them. The duo emphasises that building a property management powerhouse isn't about managing more properties; it's about building a business designed to scale.

The budget fallout has begun. With one of Australia's largest buyer's agencies collapsing and consumer confidence disappearing, are there still opportunities in the market? On this week's Property Buzz, hosts Phil Tarrant and Liam Garman break down the growing chaos hitting Australia's property market, from collapsing auction clearance rates and rising investor panic to the turmoil now ripping through the buyer's agency sector. In Sydney, the auction market has fallen to COVID-19-era lows, with more homes now passing in than selling as buyer confidence weakens and uncertainty continues to build. But will increasing yields now reverse this trend? The duo also explore the collapse of buyer's agency Dashdot, highlighting how rising client acquisition costs, weaker sentiment, and tightening lending conditions are placing enormous pressure on property businesses across the country. Additionally, hanging over the entire market are the proposed changes to negative gearing and capital gains tax, reforms that could slash borrowing capacity, tighten rental supply and dramatically reshape how Australians invest in property. The pressure is building quickly, and while emotional investors react to fear and headlines, strategic investors will be best positioned when the market stabilises.

Most agents are still trying to win listings like it's 2021, but in today's softer market, they're losing ground fast. Vendors are getting pickier, and they're choosing agents who show up as trusted advisors armed with data, strategy, and certainty, not just a confident handshake. On the REB Podcast, deputy editor Emilie Lauer sits down with PRD chief economist Dr Diaswati Mardiasmo to break down how agents can stay competitive as market conditions tighten and investor sentiment shifts. Mardiasmo explains how rising rates, global uncertainty, and the latest federal budget changes have reshaped buyer and seller behaviour, putting increased pressure on agents to move beyond transactional selling and become trusted advisors. The discussion highlights why agents who understand both macroeconomic trends and hyper-local market data are outperforming competitors, particularly as listings become harder to secure and clients demand deeper insights. The episode also explores why Brisbane has remained more resilient than Sydney and Melbourne, with infrastructure demand and Olympic-driven supply constraints continuing to support the Queensland market. Mardiasmo also points to the growing trend of residential investors shifting into commercial assets like strip retail and industrial property as they search for stronger returns and greater stability. In a market filled with uncertainty, the duo urges agents to know their numbers if they want to win the listings. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, X and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.

Everyone in property management is rushing to use AI, but most agencies still don't understand where it actually creates value and where it creates risk. On The Property Management Excellence (PMX) Podcast, Managed co-founder Alex Whitlock speaks with Managed head of technology and artificial intelligence (AI) Blair Dods. They break down how AI and other technologies are reshaping property management, from automation and operational efficiency to the growing pressure on agencies to adapt fast. Dods explains how AI is already helping businesses process data faster, automate repetitive admin tasks and improve productivity, allowing property managers to focus more on strategy and customer experience. But the discussion also warns against the growing misconception that AI can fix broken businesses, highlighting that poor systems, weak leadership, and bad customer service can't simply be automated away. The episode also explores the risks of overreliance on AI, particularly around security, compliance and the misuse of tools where simple automation would often work better. Finally, Whitlock and Dods discuss the rise of proprietary technology, with AI lowering the barrier for agencies looking to build custom systems tailored to their business needs.

Most investors are reacting to the federal budget, but most of it isn't law yet, and the real impact will come from what actually gets passed, not what's announced. On the Property Buzz podcast, Phil Tarrant and Annie Kane from The Adviser cut through the noise around negative gearing, capital gains tax, and the wave of speculation hitting the property market after the latest budget. The pair warn that the biggest issue right now isn't policy change, but misinformation and fatigue, with investors reacting to headlines rather than confirmed legislation. They explore how proposed tax shifts could reshape investment structures, particularly for discretionary trusts and small businesses, while also raising questions about intergenerational fairness and long-term affordability. The discussion also highlights how lenders are already adjusting behind the scenes, with early changes to serviceability rules hinting at how banks are preparing for possible policy outcomes. But despite the noise, the message is consistent. The duo warned that until legislation is finalised, the smartest move is to stay informed, not reactive, and avoid making decisions based on speculation alone.

Real estate networks are operating in an increasingly unpredictable market where rising days on market, uneven listing conditions, and tighter cash flow are putting profitability under pressure. In this episode of REB Business Empowerment Showcase, host Liam Garman speaks with Agent Profit Planner founder Wayne Johnson about the financial blind spots holding agencies back, from poor visibility over profit margins and portfolio performance to the growing risks around recruitment, cash flow, and operational costs. As market conditions shift, Johnson explains why scenario planning and financial literacy are becoming essential for agency leaders looking to protect profitability, optimise their rent roll, and stay ahead in a more volatile operating environment. The conversation also explores how agency principals can better understand the true performance of their property management portfolio, identify hidden operational inefficiencies, and make smarter business decisions before changing market conditions start impacting long-term growth.

Australian agencies are entering a new operating reality where compliance reform, economic volatility, and rapid AI adoption are converging into a perfect storm, forcing leaders to rethink how they run and protect their businesses. In this episode of the REB Business Empowerment Showcase, host Liam Garman speaks with National Australia Bank (NAB) executives Kate Bain and Lucy Zheng about the forces reshaping Australian real estate, from macroeconomic pressure to frontline operational realities, and what it takes to stay ahead in 2026. With anti-money laundering and counter-terrorism financing (AML/CTF) reforms due in July, agencies face urgent changes to onboarding, risk, and due diligence, requiring immediate operational uplift across systems, training, and workflows. Early movers will reduce friction and regulatory exposure, while late adopters risk a costly compliance scramble once enforcement begins. At the same time, shifting interest rates and weakening confidence are reshaping buyer behaviour, with borrowing capacity and sentiment moving quickly. Artificial intelligence (AI) is also accelerating across real estate operations, improving efficiency in areas like lead handling and forecasting while introducing new risks around data integrity and privacy. Bain and Zheng share insights into how principals and directors can stay ahead, including where to seek professional banking and advisory support to navigate ongoing regulatory, economic, and operational change.

Negative gearing changes may have grabbed the headlines this week, but the real disruption in real estate is happening inside the property management model itself, where reactive service models are starting to break down under pressure. On The Property Management Excellence (PMX) Podcast, Managed co-founder Alex Whitlock speaks with Managed CEO Phil Tarrant and head of finance and compliance Alexander Laureti about how recent government policy shifts are forcing a rethink of the property manager's role in the investment ecosystem. The key shift underway is from reactive service delivery to advisory-led property management, where value is defined by offering landlords strategy and proactive guidance, not just offering maintenance requests. Technology and automation are accelerating that change by removing administrative burden and freeing property managers to focus on client strategy and communication. The result is a growing divide between operators who continue to shoulder time-consuming jobs and those building scalable, insight-driven rent roll businesses.

Budget 2026 has dropped – and insiders say it's not bold reform, but a tax grab that could redraw the winners and losers in Australian property. On Property Buzz, hosts Phil Tarrant and Liam Garman are joined by Tom Panos to break down one of the most consequential budgets in years and why it's already dividing investors, agents, and policymakers. Panos argues that the budget falls short of real tax reform, saying it shuts the door on younger Australians entering the market through changes to negative gearing and capital gains tax. Reporting from Canberra, Tarrant flags rising political risk, warning broken pre-election promises could define the budget as much as its economic impact. The discussion outlines winners and losers, with owner-occupiers and service providers potentially gaining while leveraged investors and developers come under pressure. Garman points to rising construction costs, labour shortages, and migration demand as forces that could further tighten rental markets. The trio closes on a warning: the budget's real impact will be measured in affordability, rents, and investor confidence.

Western Sydney's property market has been moving fast, and so is 25-year-old Vedant Agrawal, TAG Real Estate founder, who has scaled from newcomer to running a multi-office real estate business in just a few years. On the REB Business Empowerment Showcase, deputy editor Emilie Lauer speaks with Agrawal about how he built and now manages one of Western Sydney's fastest-growing boutique agencies. Agrawal explains how a COVID-19-era career pivot pushed him into real estate, where he quickly progressed from admin work to sales and began scaling almost immediately. The discussion explores how TAG Real Estate scaled across multiple locations by building systems, hiring quickly, and maintaining consistency, supported by aggressive local marketing and a strong operational structure that kept growth moving without losing momentum. Agrawal also breaks down the challenge of being a solo agent to managing over 40 staff members while still staying hands-on in sales, leadership, and culture. He also highlights the New Agent Academy as a key partner initiative, encouraging new agents to focus on structured learning, discipline, and consistency as the foundation for building long-term success in real estate. Get your free tickets to the New Agent Academy here.