PMX: The AI shift every property manager needs to understand

AI is changing property management faster than ever, but the biggest challenge isn't the technology; it's building systems that solve real problems for agencies. Here's what you need to know to stay ahead. On The Property Management Excellence (PMX) Podcast, Alex Whitlock is joined by Bairave Jeyasothy and Louis Amon from Managed to take listeners behind the scenes of building one of Australia's fastest-evolving property management platforms. The trio reveal how customer feedback shapes every product decision, why automation has become the biggest priority for agencies, and how AI is changing the way property managers work behind the scenes. They also lift the lid on the technology powering automated payments, explain why trust accounts are becoming a thing of the past, and discuss the challenge of balancing new features with keeping a platform running smoothly. The conversation also explores the rise of agencies building their own AI-powered workflows, the opportunities this creates, and why understanding the fundamentals of technology will become just as important as adopting the latest tools.