Podcast - Cápsulas De Customer Engagement Con Jesús Hoyos - Customer Journeys vs Orchestration

from Podcast de CRM con Jesús Hoyos · host Jesus Hoyos

Podcast - Cápsulas De Customer Engagement Con Jesús Hoyos - Journey Orchestration Vs Customer JourneysLas diferencias entre customer journeys tradicioanales vs journey orchestration.Esto implica también conocer la diferencia entre el ciclo de vida del cliente vs el ciclo de relacionamiento, inbound vs outbound marketing, y multichannel vs omnichannel.El customer journey es todo el engagement, es manejar constantemente la experiencia del cliente en toda interacción y en todos los canales según su ciclo de relacionamiento.#cx2advisory #solvis #podcastdecrm #capsulasdecustomerengagementSupport the show¡Hablemos!Solvis Consulting - servicios de implementación y auditoria de CRM, Omnicanalidad y Datos.Cx2Advisory - servicios de coaching y mentoría de CRM, apoyo a proveedores de CRM como analista independiente e influenciador.Conectemos en LinkedIn.Agenda 30 minutos para ver como colaboramos.

Episode metadata supplied by the publisher feed · Published Sep 28, 2021

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Podcast - Cápsulas De Customer Engagement Con Jesús Hoyos - Customer Journeys vs Orchestration

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