Podcast – Laura Marshall – Transforming Patient Safety in General Practice: Insights and Innovations

Join Ben as he explores the new primary care patient safety strategy released in September, with expert Laura Marshall, Co-Founder L&L Consultancy Group and senior associate at Oliver and Company. This episode uncovers the strategy's potential to revolutionise patient safety in general practice and addresses the challenges and opportunities it presents.  Ben & Laura highlight the need for a different culture where staff can report incidents without fear of blame. By fostering trust and confidence through effective communication of outcomes and changes, they aim to encourage comprehensive reporting and learning within general practices. Don't miss Laura's enthusiasm and willingness to engage with listeners for more in-depth discussions on these crucial topics. Introduction (00:09)  Patient Safety Strategy (00:37) Not reporting issues.. (01:13) Learning, not blaming (04:41) How to implement these changes? (07:02) Who does this fall on? (08:14) What difference will practices see? (10:22) Overcoming the fear.. (11:41) Feedback on reporting.. (15:19) Implementing this into practices (16:51)  Additional resources? (19:11) What will be different? (20:24)  The CQC (21:57)  Getting in touch.. (24:47) Contact Laura directly via email here, or find Laura on LinkedIn here. For all enquiries about the Ockham podcast, please contact Ben Gowland here.