PODCAST · health
The General Practice Podcast
by Ben Gowland
Ben Gowland talks to those making real change happen in healthcare, getting underneath what they did, how they managed to do it, and the challenges they faced along the way
Episodes
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Podcast - Jane Harvey - Healthy Hyde PCN: Building a Proactive, Community-Centred Model of Care
This week, Ben is joined by Dr Jane Harvey, GP and Clinical Director of Healthy Hyde PCN in Greater Manchester, to explore how eight practices have come together to deliver proactive, community-centred care. Jane explains how the PCN has developed services around the needs of its local…
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Podcast - Hannan Chaudery - GP Triage: How AI is Transforming Access, Capacity and Care
This week, Ben is joined by Dr Hannan Chaudery, CTO & Co-founder of GP Triage, for an update on how autonomous AI triage and booking is being used across primary care. Returning to the podcast nine months after his previous appearance, Hannan explains how GP Triage has evolved and how practices…
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Podcast – Practice Index – Is There Still a Place for Flu in General Practice?
Flu clinics are a familiar part of the general practice calendar, but are they becoming increasingly difficult for practices to deliver? In this week's episode, brought to you in partnership with Practice Index, we welcome back Claire Houston from Practice Index and new guest Nicki Walker…
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Podcast - Ceri Chaplin & Robert McCartney - PCNs to Neighbourhoods: What Happens Next?
Where are neighbourhoods taking general practice, and what does this mean for Primary Care Networks? In this episode, Ben is joined by Ceri Chaplin, Managing Partner at Hereford Medical Group, and Robert McCartney, Partner at Hempsons, to discuss the latest NHS England neighbourhood proposals and...
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Podcast - Katie Collin - Neighbourhood Provider Contracts: What Do They Mean for General Practice?
This week, Ben is joined by Katie Collin, Partner at Ramsay Brown, to discuss NHS England's consultation on Single Neighbourhood Provider contracts and Multi-Neighbourhood Provider contracts. They explore what the proposed contracts could mean for GP practices, PCNs and federations, including the...
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Podcast - Bobby Pozzoni-Child - Building Primary Care Together: How Buckinghamshire Is Turning Integration into Action
Integrated neighbourhood working has been talked about for years, but what does it actually look like when it's put into practice? In this episode, Ben Gowland is joined by Bobby Pozzoni-Child, Director of Partnerships and Transformation for the Buckinghamshire Primary Care Provider…
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Podcast – Practice Index – The New CQC Inspection Explained: What Every Practice Manager Needs to Know
In this week's episode, brought to you in partnership with Practice Index, we welcome back Robyn Clark and Ed Kennedy to discuss the new "return to good" inspections, how they differ from previous CQC visits, and why many practice managers feel these are now effectively practice manager...
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Podcast – Sunaina Khanna & Imran Zaman – How Birmingham & Solihull Built a Unified Voice for General Practice
What does it take for general practice to lead system transformation rather than simply respond to it? In this episode, Ben Gowland is joined by Dr Sunaina Khanna and Dr Imran Zaman to discuss how they have built a unified leadership model that is helping shape neighbourhood health across one of...
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Podcast - Matt Jones - The Carr-Hill Formula: Why Some Practices Are Missing Out on Hundreds of Thousands of Pounds
The Carr-Hill formula sits at the heart of GP funding, yet few people fully understand how it works, or the impact it can have on individual practices. In this episode, Ben is joined by Dr Matt Jones, GP Partner in Cardiff, who has spent years investigating the formula after discovering…
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Podcast – Robert McCartney – Single Neighbourhood Provider Contracts: What PCNs Need to Do Now
The proposed Single Neighbourhood Provider Contract could significantly reshape how services are commissioned and delivered at neighbourhood level, but with many details still to be confirmed, PCNs are being faced with important decisions now. In this episode, Ben Gowland is joined by Robert...
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Podcast – Sian Stanley – Can General Practice Lead System Transformation?
In this episode of the General Practice Podcast, Ben is joined by Dr Sian Stanley, GP Partner, PCN Clinical Director and Health System Transformation Leader to explore how general practice can play a central role in reshaping urgent and community care. Sian shares the story behind a GP-led urgent...
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Podcast – Practice Index – The GP Contract & What It Means for Practices
In this week's episode, brought to you in partnership with Practice Index, we welcome back podcast regulars Claire Houston & Robyn Clark to unpack the realities of the 2026/27 GP contract and what it means for general practice. Claire & Robyn share practical insights into how practices are…
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Podcast – Sarah Coope – Managing Conflict in General Practice: A Practical Framework for Leaders
In this week's episode, Ben is joined by Dr Sarah Coope, former GP, mediator and CEO of Wild Monday, to explore one of the most challenging aspects of working in general practice - conflict. Sarah shares why conflict is both inevitable and, when handled well, a positive force within teams,...
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Podcast – Tara Humphrey – From Networks to Neighbourhoods
Ben recently joined Tara Humphrey from THC Primary Care on The Business of Healthcare Podcast, to explore what lies ahead for primary care, the importance of strong relationships in leadership, and what recent GP contract developments mean for Primary Care Networks and neighbourhood-focused...
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Podcast – Practice Index – Breaking Down the 2026/27 GP Contract
In this week's episode, brought to you in partnership with Practice Index, we welcome back to the podcast Peter Maynard, Executive Partner at Horfield Health Centre and Ceri Chaplin, Managing Partner at Hereford Medical Group. Following the publication of the 2026/27 GP contract, they discuss the...
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Podcast – Freddie Charrington – From Problem to Platform: Building 'Dispensary Market'
In this week's episode, Ben is joined by Dr Freddie Charrington, GP Partner at Phoenix Health Group in Tetbury, to discuss the growing financial challenges facing dispensing practices, and how the practice transformed its dispensary from near break-even to sustainable profitability. Freddie…
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Podcast – Practice Index – Why Appraisals Matter in General Practice
In this week's episode, brought to you in partnership with Practice Index, we welcome back podcast regulars Claire Houston & Robyn Clark to explore why appraisals are a vital part of staff development in general practice, and how to make them meaningful rather than just a tick-box exercise. They...
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Podcast – Catherine Pope – Access to General Practice: What Works, What Lasts, and Why
In this episode, Ben is joined by Catherine Pope, Professor of Medical Sociology at Nuffield Department of Primary Care Health Sciences, to explore how access to general practice really works in practice and what happens to appointment systems over time. Drawing on over 30 years of research and...
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Podcast – Dr Zalan Alam – How Rochdale Is Implementing the National Neighbourhood Programme
In the first episode of 2026, Ben is joined by Dr Zalan Alam, General Practitioner, Director of Medical Education and GP Partner, to explore Rochdale's selection as a site for the National Neighbourhood Health Implementation Programme (NNHIP) and what this means in practice for general practice…
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Podcast – Judy Oliver – The Role of the Voluntary Sector in General Practice
In this episode, Ben is joined by Judy Oliver from Oliver & Company to discuss the role of the voluntary, community and social enterprise (VCSE) sector in healthcare and general practice. Judy explains why the voluntary sector is essential yet often misunderstood. She explores how social...
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Podcast – Practice Index – Budget Changes Unpacked
In this week's episode, brought to you in partnership with Practice Index, we're joined by Claire Houston from Practice Index, Paul Gordon from Atomos, and James Gransby from Azets to break down what the latest budget really means for general practice. We explore how tools like the salary...
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Podcast – Ben Gowland – Why PCNs Should Lead the Way with Neighborhood Meetings
In this solo episode, Ben explores how PCNs can transform their role within the local healthcare system by taking the lead in organising neighborhood meetings. Moving beyond the limits of bilateral conversations, Ben explains how these gatherings can unite stakeholders, such as ambulance trusts…
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Podcast – Dr Hannan Chaudery – How GP Triage Is Transforming Patient Access in the NHS
Can AI truly transform how patients access healthcare? In this episode, Ben is joined by Dr Hannan Chaudery, Chief Technology Officer of GP Triage, to explore how autonomous AI is reshaping patient care across the NHS. Hannan explains how GP Triage's innovative system prioritises appointments…
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Podcast – Practice Index – Navigating CQC Inspections with Confidence
In this week's episode, brought to you in partnership with Practice Index, we welcome back podcast regular Claire Houston and returning guest Kay Keane from Urban Village Medical Practice, a practice that recently achieved an Outstanding CQC rating. Together, they share practical advice and real...
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Podcast – Debbie Hipps – Innovations in Genomic Medicine and Its Impact on Care
This week, Dr. Debbie Hipps, a pioneering GP and primary care lead, joins Ben to explore how genomic medicine is transforming general practice. From enhancing risk assessments, family history evaluations, and cancer treatments to driving the NHS's shift from reactive to preventative care, Debbie...
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Podcast – Jonathan Griffiths & Bryony Kendall – Supporting Child Bereavement in General Practice
In this episode, Dr. Jonathan Griffiths and Dr. Bryony Kendall open up about one of the most sensitive challenges in general practice, supporting families through the loss of a child. They share the journey of creating a new framework for GPs, co-produced with bereaved parents and the Alder…
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Podcast – Practice Index – Contracts, Costs & Care: Challenges Facing GP Practices
In this week's episode, brought to you in partnership with Practice Index, we welcome back podcast regulars Claire Houston & Robyn Clark to discuss the financial challenges currently facing general practice. Together they highlight how inadequate core contract funding and rising inflation are...
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Podcast – Charlie Andrews – Bridging the Gap: GPs, Gastroenterology, and the Future of Patient Care
What if general practice could seamlessly connect with secondary care? In this episode, Ben speaks with Dr. Charlie Andrews, a GP at Somerset's Summer Valley Medical Group and a leading voice in gastroenterology. Charlie shares his journey and the inspiration behind pioneering specialised roles…
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Podcast – Andy Pow – Funding, Contracts & the Future: 10 Year NHS Plan
In this episode, Ben explores the NHS's 10 year plan through the lens of general practice funding. Joined by finance expert Andy Pow, they unpack the major shifts proposed in the plan, including resource movement from acute care to community services and the ambitious productivity expectations...
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Podcast – Practice Index – Transforming General Practice: 10 Year NHS Plan
What does the future hold for general practice in our communities? In this week's episode, brought to you in partnership with Practice Index, we welcome back Adrian Down & Ceri Chaplin to unpack the NHS's ambitious 10 year plan to shift care from hospitals into local settings, with a focus on...
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Podcast – Katie Bramall-Stainer & Alice Benton – From Vision to Action: 10 Year NHS Plan
In this episode, healthcare leaders Katie Bramall-Stainer & Alice Benton unpack the newly published 10-year NHS plan, highlighting the vital yet often overlooked role of practicing professionals in shaping effective policy. They explore the transformative potential of tools like the NHS app and…
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Podcast – Ben Gowland – Fit for the Future: 10 Year NHS Plan
In this solo episode, Ben examines the newly published 10-Year NHS Plan, Fit for the Future, and its implications for general practice as the NHS shifts towards a neighbourhood health service model. He discusses how digital platforms like the NHS app are reshaping patient access, moving general...
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Podcast - Vicky Maskill & Adam Davies - Transforming Healthcare with Pure Unity Health
Join us this week as we explore the transformative journey of Pure Unity Health with our insightful guests, Vicky Maskill and Adam Davies. Discover how Pure Unity Health has grown into a leading provider of first contact physiotherapy services across the UK. Vicky and Adam share their experiences...
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Podcast – Practice Index – Redefining Receptionist Roles in Healthcare
In this week's episode, brought to you in partnership with Practice Index, we welcome back Robyn Clark and introduce new guest Tracey Clarke to discuss the vital role of reception teams in general practice. They explore efforts to better support these teams, including the launch of a new campaign...
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Podcast - Alex Matheson - Building an Inclusive Future in LGBTQ+ Health
With Pride Month just around the corner, join us for an insightful discussion with Alex Matheson, Director of Inclusion at the LGBT Foundation, as we explore the vital work being done to improve healthcare for LGBTQ+ communities. Alex shares their expertise on the comprehensive services offered…
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Podcast - Rachel Morris - Conquering Stress and Enhancing Communication
This episode features Dr Rachel Morris discussing the impact of stress and burnout on GP partners and PCN Clinical Directors, with a focus on how maintaining job control can help reduce pressure. It also introduces a communication model rooted in empathy, curiosity, and the principle of "highest...
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Podcast – Practice Index – Strategies for the 25/26 Quality and Outcomes Framework
In this week's episode, brought to you in partnership with Practice Index, we welcome back Claire Houston and Ceri Chaplin to explore the major changes to the Quality and Outcomes Framework for the 2025/26 contract, and what they mean for general practice. The episode dives into the removal of...
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Podcast - Pete Woodward - Balancing Innovation and Financial Strategy
In this episode we welcome back Pete Woodward, from Cheadle Medical Practice. Over the past year, Pete has experienced a whirlwind of success, including winning the Practice Manager of the Year Award and stepping into the role of managing partner. He shares insights into the evolution of their...
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Podcast – Practice Index – Insights into the newly Agreed Contract
Is the Future of General Practice Finally Looking Brighter? In this week's episode, brought to you in partnership with Practice Index, we welcome back Claire Houston, Robyn Clark, and James Gransby to discuss the newly agreed contract for general practice. After three years of imposed terms, the...
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Podcast - Ashleigh Perryman & Michael Norris - Revolutionising Pharmacy: Team-Based Care & Innovation
This week, we welcome Ashleigh Perryman and Michael Norris from Gosport PCN to discuss their pioneering work in team-based pharmacy services across five GP practices. Leading a team of 10 pharmacists, 10 technicians, and 4 admin staff, they share how their centralised approach fosters…
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Podcast – Practice Index – Challenges and Opportunities in Modern Primary Care Networks
In this week's episode, brought to you in partnership with Practice Index, we welcome back Claire Houston and Tara Humphrey, Founder and CEO of THC Primary Care, to explore the transformative potential of the new Neighbourhood Health Guidelines. Ben, Claire, and Tara examine how these guidelines...
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Podcast - Ruth Rankine - Collaborative Innovations in General Practice
Unlock the secrets to revolutionising general practice with Ruth Rankine from the NHS Confederation, as she guides us through the intricate web of healthcare innovation and policy shaping. Learn how Ruth's pivotal role empowers her to engage with key stakeholders to drive transformative changes...
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Podcast – Practice Index – Exploring Changes in Advice and Guidance Funding in General Practice
In this week's episode, brought to you in partnership with Practice Index, we welcome back Claire Houston, Kay Keane, and Hussain Gandhi. Together, they delve into the significant changes in advice and guidance funding for general practice, introduced as part of the government's new Elective...
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Podcast - Lorenz Kemper - Medlink's Automated Recall with Online reviews
We're pleased to kick off the new year with a returning guest, Lorenz Kemper, Co-founder and Director of Medlink Solutions. Since his last appearance during the pandemic in 2020, Medlink has achieved remarkable growth and innovation in transforming general practice operations across the UK. In…
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Podcast – Practice Index – Tackling Financial Hurdles in Primary Care
In this week's episode, brought to you in partnership with Practice Index, we welcome back Claire Houston & Kay Keane, they explore the financial challenges that general practices are facing in light of recent budget changes. Practices are grappling with significant costs, and the fear of…
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Podcast – Ben Gowland – The Changing Landscape of Primary Care Networks and GP Practices
Join Ben in this solo episode as he explores the rapidly changing landscape of general practice and primary care networks. With the five year contract ending in March, is general practice facing significant financial challenges and an uncertain future? Ben explores the potential shift towards a...
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Podcast – Adrian McCourt – A New Approach to Tackling Health Challenges
This week, Ben is joined by former colleague, Adrian McCourt, to explore groundbreaking innovations in general practice health services. Adrian shares his transformative work from the past three years, focusing on how addressing social determinants of health can enhance healthcare outcomes. He...
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Podcast – Tom Holdsworth – The NHS England PCN Pilot Scheme: One PCN's Experience So Far
Primary care leader Dr Tom Holdsworth returns to the podcast, bringing his wealth of experience from Sheffield's dynamic healthcare scene. This episode uncovers how his team embraced an NHS England pilot with a mix of enthusiasm and cautious optimism, aiming to revolutionise data accuracy and...
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Podcast – Nicola Davies, Matthew Isom & Ed Kennedy – Sustaining Rural Healthcare: Challenges and Solutions for Dispensing Practices
Could the future of rural healthcare be at risk? Join us as we welcome Nicola Davies, Matthew Isom & Ed Kennedy to discuss the pressing challenges confronting dispensing practices in rural areas. These practices, crucial for providing medication to patients living far from pharmacies, are…
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Podcast – Laura Marshall – Transforming Patient Safety in General Practice: Insights and Innovations
Join Ben as he explores the new primary care patient safety strategy released in September, with expert Laura Marshall, Co-Founder L&L Consultancy Group and senior associate at Oliver and Company. This episode uncovers the strategy's potential to revolutionise patient safety in general practice…
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Frequently Asked Questions
How many episodes does The General Practice Podcast have?
The General Practice Podcast currently has 100 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The General Practice Podcast about?
Ben Gowland talks to those making real change happen in healthcare, getting underneath what they did, how they managed to do it, and the challenges they faced along the way
How often does The General Practice Podcast release new episodes?
The General Practice Podcast has 100 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The General Practice Podcast?
You can listen to The General Practice Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The General Practice Podcast?
The General Practice Podcast is created and hosted by Ben Gowland.
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