Re‑Engaging Patients After Discharge (with DJ Prince, Guardian Recovery)

DescriptionIn this Find–Fix–Serve Fireside, I sit down with DJ Prince, Chief Strategy Officer at Guardian Recovery, to walk through how his team built a practical patient re‑engagement system that serves both outcomes and revenue.We stay with one problem the whole time: how do you keep former patients connected to care without overwhelming staff? DJ covers how they:Fixed data and consents at discharge so outreach is accurate and compliantUsed simple risk / priority scoring to decide who gets the most human touchBlended automation (texts, emails, AI agents) with live calls so staff focus on the highest‑need casesBuilt a “Guardian Recovery Alumni” identity and community so ongoing contact feels normal, not stigmatizingThe goal of this conversation is simple: you finish with a small set of steps you could realistically implement in your own organization, using technology you already have.Resources▶ Find–Fix–Serve Firesides home page:All episodes & tools: https://www.behavioralhealthfix.com/fireside📄 Download the 60‑Minute Meeting Guide for this episode (PDF):Run a working session with your team to design your re‑engagement plan using the lessons from this conversation:Click here for direct download (no email needed)Find–Fix–Serve is completely self‑funded and non‑sponsored. Standard is simple: if an episode doesn’t give you something you could plausibly implement, it doesn’t go live.