Practice groups: Which is the right one for you? A candid conversation w/ Joe O'Grady from SPG episode artwork

EPISODE · Feb 16, 2026 · 1H 16M

Practice groups: Which is the right one for you? A candid conversation w/ Joe O'Grady from SPG

from So I Was In This House Podcast: Service and Sales Tales · host Everett Lippel

In this episode we discuss the pitfalls of joining the wrong "best practices" group with Joe O'Grady. Joe runs the Service Profit Group, an organization built for small businesses with the focus on helping the little guy win ethically, and grow strategically. He ran an $11 million plumbing and HVAC business as the Director of Operation and started in the the home service industry 16 years ago. Joe has trained owners, technicians, and CSR’s how to lead a team, run service calls, and dispatch for profits. He travels all over the United States helping business owners operate more efficiently. Joe’s vast knowledge of the trades and his business acumen are paramount to his success. Joe is a natural trainer and coach and right now, he's on fire.https://teamspg.com/Podcast Sponsor Linkshttps://www.mymethod.ai/inthishousewww.cooperandhunter.usPodcast Linkshttps://linktr.ee/soiwasinthishousepodcast

In this episode we discuss the pitfalls of joining the wrong "best practices" group with Joe O'Grady. Joe runs the Service Profit Group, an organization built for small businesses with the focus on helping the little guy win ethically, and grow strategically. He ran an $11 million plumbing and HVAC business as the Director of Operation and started in the the home service industry 16 years ago. Joe has trained owners, technicians, and CSR’s how to lead a team, run service calls, and dispatch for profits. He travels all over the United States helping business owners operate more efficiently. Joe’s vast knowledge of the trades and his business acumen are paramount to his success. Joe is a natural trainer and coach and right now, he's on fire.https://teamspg.com/Podcast Sponsor Linkshttps://www.mymethod.ai/inthishousewww.cooperandhunter.usPodcast Linkshttps://linktr.ee/soiwasinthishousepodcast

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Practice groups: Which is the right one for you? A candid conversation w/ Joe O'Grady from SPG

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This episode is 1 hour and 16 minutes long.

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This episode was published on February 16, 2026.

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In this episode we discuss the pitfalls of joining the wrong "best practices" group with Joe O'Grady. Joe runs the Service Profit Group, an organization built for small businesses with the focus on helping the little guy win ethically, and grow...

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