So I Was In This House Podcast: Service and Sales Tales

PODCAST · business

So I Was In This House Podcast: Service and Sales Tales

Conversations about the strange, funny, unexplained, sad, heartwarming, and crazy things that happens to sales and service reps inside of other people's home and associated content. I spent over a decade running thousands of calls, meeting tens of thousands of people, If there's one thing I know, nothing surprises me. You never know what you're going to run into.

  1. 89

    From Homeless to Multi-Million Dollar Plumber w/ Cale Forester

    After only 5 years of being off the streets, Cale Forester has built himself a nearly $5M plumbing business. Founder of Maston’s plumbing and drain in Tulsa Oklahoma, his passion in the trades saved his life. Now, he’s building a business where young men who have no options, can find the same success and feeling he did. Maston's PlumbingEpisode SponsorsPivotl - Click for a free business financial score! Accounting and fractional CFO services built specifically for the trades⁠My Method Ai⁠ - Ai Employees - Book a demo today! ⁠Cooper and Hunter - HVAC / Ductless EquipmentPodcast LinksLinktree

  2. 88

    You're Not Marketing w/ Crystal Williams

    Crystal Williams is the founder of Lemon Seed Marketing, a branding and strategy agency built specifically for home service businesses. Raised in a multi-generation HVAC and plumbing family, she led marketing and expansion efforts for her family’s company, helping drive significant growth by aligning brand, customer experience, and operations. Today, she works with contractors across the country to turn first calls into long-term customers. Crystal also serves as secretary on the executive board of Women in HVACR. Episode SponsorsPivotl - Home Service Accounting and CFO My Method Ai - Ai Employees / Voice AgentsCooper and Hunter - HVAC / Ductless Equipment Podcast Linkshttps://linktr.ee/soiwasinthishousepodcast

  3. 87

    Joe Crisara: The Present and Future of HVAC Sales

    The man, the myth, the legend...Joe Crisara... AKA Uncle Joe.So what should we do?Joe Crisara is a renowned service industry speaker, author, and pioneer.Joe Crisara was once a struggling home service contractor with a failing business. He assumed the only way to create higher value was to work for a lower price. But when things looked most bleak, Joe had an aha! moment. Not only did it change his life – it skyrocketed his business. Today, Joe helps thousands of home service pros transform their customer service and sales through his “Pure Motive Service” approach.This episode discusses the State of the Union in the HVAC sales industry as well as what the future looks like.Thanks to my amazing sponsors:MyMethod.ai/inthishouse - Virtual Employeescooperandhunter.us - high quality HVAC products

  4. 86

    Andy Hobaica: Stop Selling. Start Helping.

    Andy Hobaica grew up in one of Arizona’s best-known family HVAC companies — Hobaica Services, serving Phoenix since 1952 — and he’s lived just about every side of the business. Installer. Technician. HVAC Sales / Comfort Advisor. And now, one of the most recognized high-performing residential sales pros in the game.But here’s the thing… Andy’s not just known for big numbers ($7-$12M per year!). He’s known for how he gets them. No gimmicks. No pressure. No slick nonsense. Just a simple philosophy that hits hard: stop selling, start helping. Andy's focus is the relationship... everything else comes after.On this episode, we talk about growing up in the trade, earning your stripes, what it really takes to connect with homeowners, and how technical knowledge plus genuine care can turn into elite-level performance. We also get into the bigger picture — personal brand, mindset, growth, and the meaningful work.Thanks to my amazing sponsors:MyMethod.ai/inthishouse - Virtual Employeescooperandhunter.us - high quality HVAC products

  5. 85

    From the Dept. of Defense to Home Services: A Conversation w/ Ben Avicolli from MyMethod Ai

    Ben Avicolli is the Co-Founder of MyMethod AI, bringing a rare blend of defense-level technology expertise and real-world home services insight. Before launching MyMethod, Ben worked on classified programs at Lockheed Martin and went on to help build and scale multiple enterprise SaaS companies through successful exits.Now, he’s focused on transforming the home services industry—taking the same advanced tools used by Fortune 500 companies and putting them into the hands of HVAC, plumbing, and electrical businesses. Driven by both personal experience as a homeowner and a deep understanding of business operations, Ben is on a mission to eliminate friction, capture missed opportunities, and help contractors grow smarter using AI.https://www.mymethod.ai/Podcast Sponsor Linkshttps://www.mymethod.ai/inthishousewww.cooperandhunter.usPodcast Linkshttps://linktr.ee/soiwasinthishousepodcast

  6. 84

    Leadership: The Blessing and the Curse w/ Adam Gordon

    Adam Gordon is the Director of Plumbing at Orella Group Inc., a Canadian contractor known for tackling complex residential and commercial plumbing projects across Southern Ontario. Beyond the jobsite, Adam has built a strong presence online through his platform Gordonbot Plumbing, where he shares real-world insights from the trades, leadership lessons, and the highs and lows that come with building a team and a personal brand at the same time.Passionate about mental health, personal growth, and changing the narrative around blue-collar careers, Adam uses his voice to connect with other tradespeople who are navigating pressure, responsibility, and identity both on and off the tools. Whether he’s talking business, fitness, family, or failures that turned into lessons, Adam keeps it raw, honest, and grounded in real experience.Podcast Sponsor Linkshttps://www.mymethod.ai/inthishouse - Affiliate Link www.cooperandhunter.usPodcast Linkshttps://linktr.ee/soiwasinthishousepodcast

  7. 83

    So I was in this house w/ Ben Poole, Gil Cavey, and John Vazquez

    Just good old fashioned "So I was in this house...." adventures. In this episode we also announce the 2026 HVAC Tactical giveaway winners! Joined by Gil Cavey from the HVAC Uncensored Podcast, Ben Poole, founder of HVAC Tactical, and John Vazquez, an infamous industry legend. Please give my sponsors a look: https://www.mymethod.ai/inthishousewww.cooperandhunter.usPodcast Linkshttps://linktr.ee/soiwasinthishousepodcast

  8. 82

    2026 Winner for Lady of the Trade: Megan McIntosh

    Megan McIntosh is a co-founder of Mechanical Environments, a Denver, Colorado–based HVAC company specializing in climate control systems for cannabis cultivation facilities, where precise management of temperature, humidity, and airflow is critical to indoor agricultural success. She entered the trades through a nontraditional path, beginning her HVAC career in 2018 at the age of 31, after being encouraged to take a sales role with an HVAC distributor. What started in distribution sales quickly evolved into a deep immersion in the HVAC industry as a whole, especially when moving to the contractor's side. Her unconventional background shaped her belief that the future of the trades depends on better preparation, clearer career pathways, and stronger collaboration between contractors, educators, and suppliers, and she strives to bridge these gaps every day through her work and advocacy. Megan’s leadership and industry impact have earned national recognition. She was named one of ACHR News’ 2025 Top Women in HVAC and honored as the Lady of Trade at the 2026 HVAC Tactical Awards. @mechanicalenvironments @megomackPodcast Sponsor Linkshttps://www.mymethod.ai/inthishousewww.cooperandhunter.usPodcast Linkshttps://linktr.ee/soiwasinthishousepodcast

  9. 81

    Practice groups: Which is the right one for you? A candid conversation w/ Joe O'Grady from SPG

    In this episode we discuss the pitfalls of joining the wrong "best practices" group with Joe O'Grady. Joe runs the Service Profit Group, an organization built for small businesses with the focus on helping the little guy win ethically, and grow strategically. He ran an $11 million plumbing and HVAC business as the Director of Operation and started in the the home service industry 16 years ago. Joe has trained owners, technicians, and CSR’s how to lead a team, run service calls, and dispatch for profits. He travels all over the United States helping business owners operate more efficiently. Joe’s vast knowledge of the trades and his business acumen are paramount to his success. Joe is a natural trainer and coach and right now, he's on fire.https://teamspg.com/Podcast Sponsor Linkshttps://www.mymethod.ai/inthishousewww.cooperandhunter.usPodcast Linkshttps://linktr.ee/soiwasinthishousepodcast

  10. 80

    Kicked out of a house, telling all the stories, and the Ai content king w/ Willie "The HVAC Goat" Ward.

    Willie "The HVAC Goat" Ward is literally one of a kind. Odds are, if you're in HVAC or home services, you've seen his hilarious and controversial content, especially his animation and Ai videos. Willie is with GOAT Heating & Cooling, and founder of the “HVAC is Life” group. https://www.youtube.com/@Williethehvacgoathttps://www.instagram.com/williethehvacgoat/Podcast Sponsorshttps://www.mymethod.ai/inthishousewww.cooperandhunter.us

  11. 79

    Sarah Lipka of Cooper and Hunter

    Sarah Lipka is a Sales Director at Comfortside West (Cooper&Hunter), where she works closely with HVAC contractors and distributors to grow their business through ductless and cold-climate heat pump solutions. With 18 years of industry experience, she focuses on training, market development and improving the in-home sales experience by helping teams communicate clearly and confidently with homeowners. Sarah is passionate about turning electrification into practical, profitable solutions that make sense in real homes and real conversations. Today we dive deep into the world of HVAC manufacturing, distributing, contracting, and assorted topics. Podcast Sponsor Linkshttps://www.mymethod.ai/inthishousewww.cooperandhunter.us

  12. 78

    In this house w/ Dan Friesen

    Dan Friesen is a Canadian HVAC industry leader, trainer, and business professional known for his extensive work in training and leadership within the home services sector. He has served as a master trainer with Nexstar since the early 2000s, helping educate and develop technicians and business teams across North America.Dan is also the Owner & Team Leader at Charlton & Hill Home Services and serves as Vice President of Training at P1 Service Group, where he focuses on communication, training program excellence, and public speaking development. With over 24 years of public speaking experience and tens of thousands of people impacted by his training, Dan is recognized for his ability to elevate both individual skills and organizational culture in the trades.https://danieljfriesen.com/Please give my sponsors a gander:https://app.slash.com/i/soiwasinthishousehttps://www.mymethod.ai/inthishousewww.cooperandhunter.us

  13. 77

    In this house with Sara Ghirardo

    Sarah Ghirardo is an AI marketing expert and Director of Pro Content at ServiceTitan, where she leads an 80% AI-powered content organization shaping the future of automation, agentic experiences, and scalable growth for the home services industry. Blending deep expertise in marketing strategy, leadership development, and productized content design, she turns complex technology into simple, repeatable systems that help HVAC, plumbing, and electrical companies grow revenue, efficiency, and customer impact. A seasoned SaaS and trades leader, Sarah is also a passionate advocate for diversity and inclusion—especially for women in the trades—mentoring emerging leaders and teaching executive-level marketing and AI fluency. Her mission is to elevate the trades through innovation, storytelling, and AI-driven transformation, empowering the next generation to see themselves as builders, leaders, and changemakers. When not driving transformation at ServiceTitan, she speaks nationally, consults as a fractional CMO, and supports the trades with heart-led leadership and actionable strategy.Please visit our sponsors: www.mymethod.ai/inthishousewww.cooperandhunter.ushttps://app.slash.com/i/soiwasinthishouse

  14. 76

    Ty Branaman

    Ty Branaman started his HVAC career in 1995 insulating ductwork in a sheet metal shop — a humble beginning that sparked a lifelong passion for craftsmanship, teaching, and elevating the trade. Today, as a Certified Master HVAC Educator, Ty travels the country and teaches online through The Grit Foundation, inspiring techs and students to sharpen their skills and embrace the grit it takes to succeed. With nearly 30 years of experience, he blends real-world expertise with an educator’s heart, turning complex HVAC concepts into clear, motivating lessons for the next generation of tradespeople.https://www.thegritfoundation.com/Please give my sponsors some love:https://app.slash.com/i/soiwasinthishousehttps://www.mymethod.ai/inthishousewww.cooperandhunter.us

  15. 75

    Chris Yano: From hillbilly to industry giant...a personal journey.

    Chris Yano is the President & Co-Founder of RYNO Strategic Solutions, a digital marketing company for the trades industry since 2008. He's also the co-owner of Red Bird Roofing, a residential roofing company in Indianapolis, IN. Chris is the host of the #3 ranked To The Point Home Services Podcast and former partner with Gary Vaynerchuk. He’s done hundreds of keynotes, breakouts and webinars on successful digital marketing best practices for home services & improvement companies during his tenure. Chris is married to his wife of 19 years, Anna Yano and has 4 children, Kaycee, Berkeley, Mason & Fallon Yano.In this conversation, we dive deep into the journey that brought him to where he is today. Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless Equipment

  16. 74

    Selling Technician vs. Sales Rep / Comfort Advisor: A Panel Discussion

    One of the hottest topics in HVAC and the home services business…. Selling Tech vs. Sales Rep (Comfort Advisor / Project Manager) In this episode we debate the merits and pitfalls of both. This was one insightful conversation joined by an esteemed panel of HVAC pros. Joined by Doug Wyatt of Synergy Learning Systems, Coral Whale - veteran HVAC professional , Ryan Bowman of Divergent Solutions, Seth Ure of SetSale.ai, and Zachary Friedman, of Old Coast Heating and Air. Please give my sponsors some love:MyMethod.aicooperandhunter.us

  17. 73

    Chuck Staszkiewicz: Exiting Jersey to Exiting His Plumbing Company

    Chuck grew his home service and plumbing company from the ground up, starting in his garage and scaling it into a $20M+ business before exiting. With more than 25 years of experience, he now serves as co-founder of the Opus & Golds Group, where he leverages his strength in sales, leadership, and growth strategy to help owners build sustainable businesses. Chuck also co-hosts Catalyst for the Trades, a podcast dedicated to industry insights and growth.Please visit my sponsors:cooperandhunter.usMyMethod.Ai

  18. 72

    Valerie Heck: Doing What's Right

    Valerie Heck is a ServiceTitan Certified Process Implementation Specialist and consultant dedicated to helping home service businesses grow with smarter systems. With experience leading operations in HVAC, plumbing, and electrical companies, she specializes in optimizing workflows, building sustainable processes, and driving profitability through technology. Valerie is also an active member of industry organizations including LadyTitans, WHVACR, NAWIC, and INWIC, and has authored featured articles in Contracting Business Magazine, ACHR News, as well as appeared on multiple podcasts. She brings a family-first perspective to her work, believing that strong processes not only grow businesses but also create lasting impact for teams and the customers they serve.Please give my sponsors some love: ⁠MyMethod.Ai⁠⁠cooperandhunter.us

  19. 71

    Ray Little: DOOR-TO-DOOR - From prison door to 8-figure door.

    Raymond Little is a full-time hustler, roofer, coach who believes in building people, not just businesses.... oh yeah... and he spent more than 11 years of his life behind bars...He has built companies from the ground up with grass-roots branding, door-to-door hustle, and a culture designed to develop leaders who will eventually outgrow him. For Raymond, success isn’t measured by money alone, but by how many people you can bring with you on the journey.He lives by the 4Fs: Faith, Family, Fitness, and Finance, weaving those values into everything he does — from raising his child to mentoring young entrepreneurs to scaling teams into multi–8-figure exits.Raymond’s journey has included judgment, doubt, and testing, but it has also brought freedom, focus, and blessing. His story is proof that hustle combined with faith can transform a life, and his mission is to help others write their own stories of growth, freedom, and success.His motto is simple: “Nobody cares — work harder. But when you do, bring people with you.”Please give my sponsors some love: MyMethod.Aicooperandhunter.us

  20. 70

    Stephanie and David Postell: Anchor Heating and Air

    Please give my sponsors some love:⁠My Method Ai⁠ ⁠Cooper and Hunter ⁠Stephanie and David Postell own and operate Anchor Heating and Air in Charleston, South Carolina. With over 30 years of combined experience, Stephanie and David know what it takes to run a business built on expertise, reliability and a passion for serving their community. They are both extremely active in the trades, and hosts of the "We Mean Business" and "She Means Business" events.Living in the community they work in has allowed them to build a build a business people recognize, and a business that is dedicated to their employees and customers. When Stephanie and David are not in the office (which is basically everyday) they love to ride their buggys in the mud, cheer on Clemson football, and spend time with their family.

  21. 69

    ACHR News Top 40 Under 40 Episode

    What do all these podcast guests have in common?1.) They were all selected for the AHR Top 40 Under 40 this year... 2.) They were all interviewed by yours truly on the So I Was In This House Podcast this past year or so... Coincidence? I think not. Please support my sponsors:My Method Ai ⁠24/7 specialists - one answers calls, one follows up on estimates, one requests reviews. AI Employees —each designed for their specific role, in your customers voice.⁠Cooper and Hunter ⁠High quality HVAC products, ductless, VRF/VRV.

  22. 68

    What's eating at $5M HVAC sales rep Phil Grego?

    What’s going on in Phil Grego's mind? What’s got him hot under the collar? This hard working, ethical-minded $5M+ HVAC sales rep’s got quite a lot on his mind…In this episode we dive into some industry "trends". Phil was the VERY FIRST guest on the podcast and he’s one of the best and funniest people I know. Please support my sponsors:My Method Ai 24/7 specialists - one answers calls, one follows up on estimates, one requests reviews. AI Employees —each designed for their specific role, in your customers voice. Cooper and Hunter High quality HVAC products, ductless, VRF/VRV.

  23. 67

    Service World Special Episode: Jim Hinshaw VP of Service Nation

    USE PROMO CODE HOUSE 100 FOR $100 OFF REGISTRATION FOR SERVICE WORLD EXPO 2025.Register for Service World ExpoJim Hinshaw is an HVAC legend with over 50 years in the industry! He started his career in HVAC as a Trane rep, moved up to district manager for AZ, President of a mechanical contracting firm, VP of operations for a large residential contractor and spent 20 years as a consultant to the industry. Jim has helped train companies from 3 man operations to global companies, working with techs, sales teams, office staff and distributors (both inside and outside sales teams) all around the world. Jim joined Service Nation in 2020, and is now the HVAC Vertical Market Manager for Service Nation, helping members improve both sales and profits. He is also a writer for several industry papers and has two books published, working on three more.In this episode we talk Service World Expo 2025 in Las Vegas and Jim's illustrious history in the home service world. Please give our sponsors some love: Cooper and Hunter My Method Ai

  24. 66

    Storytime w/ Johnny D. and HVAChicks Jennifer Manzo

    HVAChicks Jennifer is one of the most influential players in all of HVAC today. Business owner, national trainer, influencer, and leader of the HVACHicks Coalition. John DiPasquale is a seasoned veteran in HVAC sales and one of the best people I know! In this episode we share good ole war stories from the field of HVAC... inside and under people's houses, and other assorted nonsense. Please give my newest sponsor some love!My Method Ai - Book a demo today! My Method Ai speaks like your team, in your voice. No generic scripts or robotic responses—they learn your company's style, terminology, and approach to customer service. Your customers hear a consistent brand experience that matches your business, not a one-size-fits-all chatbot. Cooper and Hunter - High Quality HVAC Products!

  25. 65

    Is Ai taking over HVAC sales? A conversation with Seth Ure.

    Seth Ure, SetSale Co-FounderSeth Ure is the COO of SetSale, bringing a blend of industry insight and operational excellence. With over 15 years in the HVAC sector, including key leadership roles at Goodleap, Regions, EGIA and Daikin, the world's largest air conditioning manufacturer, Seth has developed a comprehensive understanding of the industry's challenges and opportunities.A seasoned entrepreneur, Seth previously founded and led Gainer Partners, where he developed a finance, training, and business solutions platform that trained thousands of HVAC contractors on effective financing strategies, sales techniques, and profit optimization.Please give my sponsors some love!Cooper and Hunter HVAC Products My Method Ai Voice Agents

  26. 64

    Billy Cline: No in-home sales call? No Problem.

    His team never steps foot in the home. No measuring tape, no kitchen table pitch, no windshield time. Just phones, systems, and a process that closes high-ticket jobs day in and day out.Billy Cline is the owner of YourNewDoor.com, the #1 door installation and repair company in DFW. With over two decades of experience, Billy built his business on trust, quality craftsmanship, and a commitment to treating every customer like family. He’s passionate about making home improvement simple, honest, and hassle-free. Living by this philosophy, he has developed a process of leveraging technology and innovation, creating a unique sales experience that allows his team to sell without ever setting foot on a job site.Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless EquipmentPlease give our sponsor some love: Cooper and Hunter

  27. 63

    Kenny Byrne: People make the difference.

    Kenny Byrne Jr. is the founder of Call The Whale, a fast-growing HVAC, plumbing, electrical, and home services company based in Vermont. Under his leadership, the company reached Phase 3 growth — with a full fleet of trucks, optimized backend systems, and a complete marketing and sales stack — within its first year. Kenny also leads Call The Brands, a network of branded home service companies designed to help entrepreneurs scale through proven systems, creative marketing, and operational excellence. With a background in building award-winning teams and a sharp focus on quality, culture, and customer experience, Kenny is driven to elevate the trades and support business owners across the country.Please give our sponsor some love:Cooper and Hunter

  28. 62

    Peter Roth: Telemarketing works again???

    Peter Roth is a distinguished marketing expert recognized for his impactful contributions to the home services industry. He has spoken on national stages, including SolarCon and Solar Mastermind International, sharing insights on home services marketing that have shaped lead-gen marketing strategies from HVAC to roofing to solar. With extensive experience in marketing, in-house call center build-outs, and even sales training, Peter has successfully built multiple seven-figure home services companies from HVAC to solar.• Call Centers: • Find Peter on Facebook: Facebook• Call or Text Peter: 303-709-2090http://www.scalifyco.comPlease give our sponsor some love! Cooper and Hunter

  29. 61

    Thaddeus Tondu: Breaking the Silence

    Former host of the popular "HVAC Success Secrets Revealed" podcast, in his very first interview since the split.The one and only.... Thaddeus Tondu.Thaddeus Tondu is the Co-Founder of On Purpose Media and a guy who’s seen the service industry from almost every angle. But mostly from the seat of someone trying to build something better. As a business owner, he’s obsessed with building strong teams, honest brands, and company cultures that people actually want to be a part of.Over the years, he has had his fair share of “what just happened” moments, from selling Cutco to elevators to marketing to navigating the wild world of remote teams and growing pains in business. Thaddeus shows up with perspective, a few laughs, and a deep respect for the folks out there knocking on doors and solving real problems.In this episode, we talk shop, and get real.On Purpose Media Pleaser give our sponsor some love:Cooper and Hunter

  30. 60

    Josh Teekell from SmartAC: Own Your Customer

    Josh Teekell is the Founder/CEO of Smart AC.  SmartAC.com is a customer loyalty management platform helping contractors in the trades improve all the KPI’s of annual membership plans. He most passionate about formulating new strategies to acquire and retain ongoing customer relationships to generate more revenue & engagement from homeowners. Prior to getting into technology, Josh built a $50mm contracting business across Texas.SmartAC.comPlease give our sponsor some love: Cooper and Hunter

  31. 59

    Rachelle Martens: 2025 HVAC Lady of the Trade Winner

    Rachelle Martins @HVAC_Install_Her is this year’s recipient for Hvac Lady of the Trade. A 4th year resi installer, mom of boys, follower of Jesus, big fan of people finding community and purpose.On this episode, we get real with some inside industry talk. Check out our sponsor:Cooper and Hunter HVAC

  32. 58

    Special Episode: Ai Making the Trades More Human? A conversation with Josh and Tersh of Service Business Mastery podcast.

    Tersh Blissett and Joshua Crouch are dynamic leaders in the home services industry, united by a shared passion for innovation, service, and education. Tersh, a former Air Force TACP with deep community roots, is the founder of Service Emperor HVAC, Plumbing & Electrical, and co-host of the Service Business Mastery podcast. Recognized among the Top 40 Under 40 in HVAC-R, he blends his entrepreneurial spirit with an unwavering commitment to family, service, and excellence. Joshua, a seasoned home services professional turned marketing expert, is the founder of Relentless Digital and co-host of the same podcast. With a background spanning operations, sales, and marketing leadership, Joshua has become a powerhouse in digital strategy for local service businesses.Together, Tersh and Joshua have transformed Service Business Mastery into a vital resource for over 160,000 monthly listeners, empowering contractors with insights on leadership, automation, AI, and sustainable growth. Their combined expertise and values-driven leadership have helped thousands in the skilled trades elevate their businesses and mindset. Whether through podcasting, public speaking, or digital coaching, they’re united by a mission to uplift the industry, champion innovation, and create lasting impact—one contractor at a time.Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless Equipment

  33. 57

    Often imitated, never duplicated: A conversation with Dan Antonelli

    Dan Antonelli is the President and Chief Creative Officer of KickCharge Creative, an award-winning New Jersey-based branding agency that specializes in helping home service businesses redefine themselves and stand out with disruptive brands. Dan is a nationally recognized speaker and expert on home service branding, with several books on branding to his credit, including Building a Big Small Business Brand and his new Amazon best-selling book, Branded Not Branded: KickCharge Your Home Service Brand. During more than 25 years running his own agency, Dan’s marketing expertise has been featured on MSNBC and in industry magazines including Entrepreneur, HVACR Business, Plumbing & Mechanical, and Contracting Business, among many others. His signature wrap style that integrates disruptive branding has served as a model for superior home service fleet branding throughout the world. With more than 2,000 home service brands under his belt, including well known brands like Goettl, A1 Garage, Eco Plumbing, and Grasshopper Heating & Cooling, Dan and his team have overseen the branding of more home service businesses than any other brand agency in the world.https://www.kickcharge.com/Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless Equipment

  34. 56

    Left for Dead: A conversation with Michael Venidis.

    Mike Venidis is a former musician turned marketing expert after being shot 2x and left for dead by a 13 year old child during an attempted robbery.During the recovery process, he completely rebuilt his life at a digital marketing agency for the home services where he helped the founders lead and scale it from 1 to 92 million over the course of 13 years.Mike has a passion for leadership, growing businesses, and helping people become the best version of themselves. He currently speaks at many different events throughout the nation about how to help grow businesses in addition to schools and juvenile detention centers to help misguided youth get their lives back on track.Ryno Strategic Solutions https://rynoss.com/Give my sponsor some love: www.cooperandhunter.us

  35. 55

    Kathryn Howard: Her Story from Prison to the Trades

    Kathryn Elizabeth is dedicated to creating pathways to prosperity for anyone willing to work hard in the trades. Recognizing the critical labor shortage in fields like HVAC, plumbing, and electrical work, Kathryn is committed to bridging workforce gaps, especially for underrepresented groups. She’s part of the 3% of women in the American home service  industry and a champion for inclusivity, striving to break down barriers for immigrants, women, and those with criminal records. Kathryn is focused on building enterprise-level business systems that ensure the sustainability of these vital industries.  She currently leads a team of high performers, capturing value with the highest average tickets in the industry, average technician's salaries exceeding $100,000 USD, and nine figure valuation growth in just twelve months.  Kathryn’s mission is clear: to promote the trades as a thriving, inclusive, and enduring pillar of the world’s economy.Please give my sponsor some love! www.cooperandhunter.us

  36. 54

    Dirk Nauman, Jason Julian, and Andre Nelson - From Prison to the Trades Part 3

    Part three a four-part special exploring tragic stories of crime, drug addiction, custody, and incarceration and how these remarkable individuals turned to determination, faith, and the trades to turn their lives around. Today we are joined by HVAC Simulator's Dirk Nauman, Jason Julian, and Andrew Nelson. All 3 have incredible stories to share. Big shout out to Dirk Nauman's HVAC Simulator:www.hvacsimulator.comPlease give some love to my sponsor:www.cooperandhunter.us

  37. 53

    From Prison to the Trades: Part 2

    Part two of a special exploring tragic stories of crime, drug addiction, custody, and incarceration and how these remarkable individuals turned to determination, faith, and the trades to turn their lives around. Please give my sponsor some love: www.cooperandhunter.us

  38. 52

    From Prison to the Trades: Part 1

    This is part 1 of a 4 part series about those who have served hard time, and made it out on the other side to be masters in HVAC. We explore tragic stories of crime, drug addiction, custody, and incarceration and how these remarkable individuals turned to determination, faith, and the trades. In this episode we're joined by Elliot Constant, Jeron Nelson, and Curtis Wilson. Remarkable stories with combined sentences of nearly 20 years in prison.Please visit our sponsors website: www.cooperandhunter.us

  39. 51

    Story Time w/ John Vazquez and Dan Baker

    In this episode we read outlandish and hard to believe stories submitted by in-home service and sales reps from across the country. This one was a lot of fun and gets back to what this podcast was originally intended for.... sharing adventures that happened in someone else's home! Please give our sponsor some love:https://cooperandhunter.us/

  40. 50

    Helmi Ben Flah: The Good Ole Days, Coming to America, and "The Picture"

    Helmi Ben Flah… you’ve never met anyone quite like him… trust me. Great conversation with co-host John Vazquez. This is seriously one of my favorite conversations. Helmi moved to the U.S. and started out bussing tables before transitioning into the home service industry. He had the privilege of learning from industry leaders like George Brazil in Arizona and the team at Gold Medal like @agugliaromike. Seven years ago, he took a leap and started his own plumbing, electrical, and HVAC company. Today, he’s grateful to lead an exceptional team dedicated to serving his customers. His passion lies in helping his co-workers achieve their financial and technical goals through motivation and training.https://guaranteedservice.com/This episode is brought to you by: Cooper and Hunter HVAC Equipment https://cooperandhunter.us/

  41. 49

    Ryan Chute - Google is the Devil.

    Ryan Chute leads an award-winning creative communications agency within the Wizardof Ads®. As an Emmy-award winning movie Producer, and an Executive Producer onBroadway, Ryan supports groundbreaking storytelling and historical moments inentertainment. Drawing from his extensive international experience in retail, automotive, and residential home services, Ryan is currently coauthoring 2 books in the sales and marketing field with bestselling authors, Roy H. Williams and Chris Voss.Ryan’s divergent perspective of sales, marketing, and operations empower his clients and investments to dominate their markets with data-backed creative strategies that delve deep into the art and science of persuasive communication.https://wizardofads.org/partner/ryan-chute/Please Visit Our Sponsors: Cooper and Hunterhttps://cooperandhunter.us/Breeze Home Improvement Leasing https://breezelease.com/

  42. 48

    Joseph Gee - Rats in the Attic

    Joseph Gee the CEO of Gee Heating and Air who shares how he has turned a struggling legacy family business, into a deca-million dollar success. Joseph shares some very tough decisions he made along the way as well as one very lucrative strategic move that he now helps others implement.https://geeheatandair.com/Please visit our sponsors: Cooper and Hunter ⁠https://cooperandhunter.us/⁠Breeze Home Improvement Leasing⁠https://breezelease.com/⁠

  43. 47

    Mike Montano - Winning in a World Where No One Believes You

    Mike is the owner of ReviewBuzz but created it from his experience building, running, and selling an HVAC service company after 20. Now, he helps businesses stop begging for attention and start earning it by developing 5-star people. Wrote the book "Stop Marketing. Be Remarkable!" to shake up the industry. He loves pushing limits—on a bike, in hot yoga, and in life. He is constantly learning, growing, and giving back to the trades that built him. https://getreviewbuzz.com/Please visit our sponsors: Cooper and Hunter https://cooperandhunter.us/Breeze Home Improvement Leasinghttps://breezelease.com/

  44. 46

    Ben Poole: HVAC Tactical and his story...

    Ben and I had the chance to sit down at his ranch outside Austin, TX and dive into deep conversation about his life, struggles, failures, successes and building the iconic HVAC Tactical brand.https://hvactactical.com/Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless Equipment

  45. 45

    Howard Partridge: From Welfare to Wealth

    Howard Partridge is an international business coach with coaching members in over 100 industries in 20 countries. He is a best selling author of twelve books, a TEDx Speaker, the exclusive business coach for the Zig Ziglar Corporation, the first Ziglar Legacy Trainer in the world, the first founding member of The John Maxwell Team and a Master Trainer DISC Certified Human Behavior Expert. He was Donald Miller's first Business Made Simple Coach. He started out as a kid on welfare in lower Alabama, and his story is a true American dream.https://howardpartridge.com/

  46. 44

    Adam Tims : Clearing the Air - Do indoor air quality products really work?

    Hot topic... Do indoor air quality products products really work? Is it ethical that techs even sell these products?Adam aims to debunk some of the controversial misconceptions about indoor air quality(IAQ) products being "upsold" in today's home service world. This episode is for service techs, sales reps, and homeowners alike. A 23 year veteran in the HVAC industry in both commercial and residential service organizations. Adam currently travels the country speaking to contractors and techs on IAQ; the science behind it, technical training, and when and how this should be communicated to your customers.@actionpfish 903-288-4825 Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless Equipment

  47. 43

    Julian Picard - From Sailor to HVAC

    Julian was a Marine engineer in the U.S. merchant marine fleet after graduating from Mass Maritime Academy, but decided to hang it up during the Covid madness to pursue his own business. He started his Mechanical contracting business in 2020, and ended up doing mostly residential HVAC through the Mass Save heat pump installer network. He is a family man, terrible employee, and an entrepreneur. His keys to success are throwing shit into the wind to see what sticks, and feverishly following the results!

  48. 42

    Dealing with Different Personality Types w/ Jason Johnson and Elise Radawitz

    Ever wonder how to deal with different personalities?In this episode we dive into working with different personality profiles. We have two special guests, Elise Radawitz and Jason Johnson. Elise Radawitz is the President of Velocity Leader, a professional consulting and training company focused on companies in the trades. She has been in the human resources and talent development space for over fifteen years with an emphasis on employee engagement and learning and development. She is a licensed facilitator for the Developing a Leadership Mindset© curriculum and an authorized partner to deliver Everything DiSC® assessments and workshops. She is an expert in developing both people and companies to be their best. Jason Johnson is a 19 year veteran HVAC contractor who sold his business in 2020 and started a consulting firm to help home service businesses. They do Service Titan implementation, operational, and tech training.

  49. 41

    Michael McCoy - Padlocked Hallway, Get in the Crawlspace, and Livin on a Bus

    One Year Anniversary Episode! Michael is literally one of a kind.... in this episode we will cover how he loved the outdoors so much, he gave up a conventional life and decided to live in a converted school bus and travel the country. A highly ethical and thorough HVAC residential sales extraordinaire, Michael shares some great stories.

  50. 40

    Colleen Keyworth - keeping your mouth shut, killing the sacred cows, and traveling the world.

    In this episode Colleen opens up about her unique international travels and culture differences, as well as the challenges other countries face in the HVAC industry. She also sheds light on the dynamics of public speaking (and speaking in general) as a woman abroad. Colleen Keyworth is the President of the International Network for Women in Cooling (INWIC) - an affiliate of the UN - and previous President of Women in HVACR. She also serves as the Director of Sales and Marketing at Online-Access Inc., a web marketing company specializing in HVAC. ACHR News 2019 ‘Top40 under 40’ and received Service Nation's "Woman of the Year" award in 2020. Colleen is also an influential speaker, writer, and Michigan ACCA Board Member, continuously sharing her insights on industry challenges, effective marketing strategies, and the significant role of women through various platforms.Episode Sponsors⁠Pivotl - Click for a free business financial score! ⁠Accounting and fractional CFO services built specifically for the trades⁠⁠My Method Ai⁠ ⁠ - Ai Employees - Book a demo today!⁠⁠Cooper and Hunter⁠ - HVAC / Ductless Equipment

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ABOUT THIS SHOW

Conversations about the strange, funny, unexplained, sad, heartwarming, and crazy things that happens to sales and service reps inside of other people's home and associated content. I spent over a decade running thousands of calls, meeting tens of thousands of people, If there's one thing I know, nothing surprises me. You never know what you're going to run into.

HOSTED BY

Everett Lippel

CATEGORIES

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