Predictions 2024: CX Leaders Embrace GenAI

from What It Means: A Forrester Podcast · host Forrester

Customer experience (CX) leaders are positioned to win big with generative AI (genAI) in 2024. But there’s a caveat: They must identify and augment the right drivers of CX performance. Learn more about CX in 2024 in this episode featuring VP and Research Director Martin Gill and Principal Analyst Judy Weader.

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This episode was published on November 2, 2023.

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