Prioritizing the Patient Experience with Kenneth Jones, Director of Facilities at Heartland Dental

Welcome back to Season 2 of Elevating Brick and Mortar! The podcast about how operations and facilities drive brand performance. In this episode, we talk with Kenneth Jones, Director of Facilities at Heartland Dental. As a leading dental support organization, Heartland Dental provides administrative, clinical, and professional support to dentists, hygienists, and non-clinical teams so they can focus on delivering the highest quality dental care and experiences to the communities they serve. In this episode, Kenneth discusses tackling supply chain shortages, prioritizing the patient experience, and how he and his team are optimizing medtail. Guest Bio: Currently, Kenneth serves as the Director of Facilities at Heartland Dental and oversees the facility management teams. The team supports their existing offices with all related activities including facility repairs and maintenance. Kenneth joined Heartland Dental in May of 2015 as Project Coordination Manager after 13 years as owner of Servpro in Vincennes, IN. He also proudly served 23 years in the active and reserve component of the U.S. Army. While in the Army, Kenneth attained multiple military occupation specialties, including infantry, field artillery, and transportation, and attained the rank of First Sergeant prior to retirement in 2014.—Guest Quote“We keep these offices running. We keep them safe. And it's really telling that story that our team’s goal is to keep this flywheel turning. Keep everybody going.” - Kenneth Jones Time Stamps(04:24) - Kenneth’s military experience (09:48) - Heartland Dental’s north star (16:48) - Preventative and proactive (26:34) - The Medtail standard (31:21) - Crazy stories in facilities (35:10) - Final thoughts —Sponsor:ServiceChannel brings you peace of mind through peak facilities performance.Rest easy knowing your locations are:Offering the best possible guest experienceLiving up to brand standardsOperating with minimal downtimeServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Get to know us at Servicechannel.com—Links Connect with Kenneth Jones on LinkedInConnect with Sid Shetty on LinkedinCheck out the ServiceChannel Website  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.