processpitch deep dive - EPISODE 20, Topic: appointment scheduling

Two process experts discuss the modeling of an appointment scheduling process in this podcast. Maximilian, freshly back from his honeymoon in Japan, presents a partially elaborated process model based on his experiences with Japanese authorities. Together with Mirko, the moderator, they analyze the model, improve it step by step and evaluate it based on various criteria. They encounter typical challenges such as the distinction between new and existing customers, the integration of databases and the automation of decisions. Mirko takes the opportunity to humorously criticize the situation of appointment allocation in Berlin's authorities. At the end, they rate the model in terms of readability, correctness, automation potential and reusability. The podcast offers not only insights into the modeling of business processes, but also an amusing comparison between German and Japanese bureaucracy. full episode: https://www.youtube.com/live/arairATksNs?si=PKJzqWjlvwgB2WM9