Putting AI on the Front Lines with Zendesk

Bloomberg Intelligence Technology Analyst Anurag Rana hosts Zendesk Chief Technology Officer, Adrian McDermott, to chat about the customer experience landscape and how key tenants like conversational CRM and automated intelligence are transforming this arena. Also, we go over the challenges small and mid-sized businesses face in the current macro environment and how low-code and automation tools are making it easier for these businesses to scale.