Putting Clients First with Joe Leo of JBL Travel Group

In this episode of Grit Won't Quit, Tom sits down with Joe Leo of JBL Travel Group to talk about his journey from the corporate world to building a successful travel business. Joe shares how planning his own destination wedding sparked the idea for JBL Travel Group, and how he eventually made the leap into travel after proving he could replace his corporate income. He also talks about the massive impact COVID had on the travel industry and how being proactive helped him protect his clients and come out stronger. Tom and Joe discuss why having a travel advisor can make such a difference when things go wrong, from canceled trips and recovering money to having a real person available when a crisis happens during your vacation. Joe also explains why getting to know each client is so important, especially when choosing between all-inclusive resorts that aren't necessarily created equal. The conversation is a great reminder that success doesn't happen overnight. It comes from learning through failures, taking care of your customers, and always being willing to go to bat for the people you serve.