Real Tools for Tough Conversations

Have disagreements, tensions and conflicts in your veterinary practice—or life—become "normalized"? In this episode of the VetFolio Voice podcast, Dr. Cassi talks to Dr. Andy Roark and Stephanie Goss about managing conflict in veterinary clinics—and in life. They explore the nuances as to why conflicts arise and the obstacles to developing conflict management skills. They explore how attention is a valuable currency in today’s environment and how conflict can be a way to get attention. They examine how excellent conflict management skills are invisible, so it can be difficult to understand what constitutes good conflict management practices. They discuss the “hero” in conflict situations—the person who facilitates productive solutions—and how relying on that person can perpetuate the cycle because it does not support people learning how to effectively deal with conflict on their own and just puts more burden on the “hero.” Tune in to this thoughtful episode to learn how to develop the confidence to master effective conflict management skills.