REB Business Empowerment Showcase: Compliance, AI, and cash flow pressure: The triple threat reshaping real estate

Australian agencies are entering a new operating reality where compliance reform, economic volatility, and rapid AI adoption are converging into a perfect storm, forcing leaders to rethink how they run and protect their businesses. In this episode of the REB Business Empowerment Showcase, host Liam Garman speaks with National Australia Bank (NAB) executives Kate Bain and Lucy Zheng about the forces reshaping Australian real estate, from macroeconomic pressure to frontline operational realities, and what it takes to stay ahead in 2026. With anti-money laundering and counter-terrorism financing (AML/CTF) reforms due in July, agencies face urgent changes to onboarding, risk, and due diligence, requiring immediate operational uplift across systems, training, and workflows. Early movers will reduce friction and regulatory exposure, while late adopters risk a costly compliance scramble once enforcement begins. At the same time, shifting interest rates and weakening confidence are reshaping buyer behaviour, with borrowing capacity and sentiment moving quickly. Artificial intelligence (AI) is also accelerating across real estate operations, improving efficiency in areas like lead handling and forecasting while introducing new risks around data integrity and privacy. Bain and Zheng share insights into how principals and directors can stay ahead, including where to seek professional banking and advisory support to navigate ongoing regulatory, economic, and operational change.