Leadership in Human Services: Why Listening Changes Outcomes - Grace Wright

Send Fan Mail by Text!Full transcript and show notes: https://www.sharnafabiano.com/2026/07/29/leading-in-human-services-why-listening-changes-outcomes-grace-wright/In human services, leadership begins with understanding people — their needs, their experiences, and the perspectives they bring to a team. Grace Wright shares how her work in hunger relief and community services has shaped her belief that effective leaders must stay curious, listen carefully, and recognize the influence each person has in creating solutions.Grace Wright is board president of the Euclid Hunger Center and community resource manager at University Settlement, a social service agency serving Cleveland’s Slavic Village neighborhood. She has spent 12 years working in hunger relief services, managing hunger centers throughout Greater Cleveland, and holds degrees in social work, nonprofit management, and an MBA from John Carroll University.In this episode, you’ll learn:Why listening is one of the most important skills for nonprofit leadersHow community service work changes the way people think about leadershipWhy assumptions about people’s intentions can limit effective teamworkHow leaders can adapt their approach as teams and circumstances changeWhat human-centered leadership looks like in mission-driven organizationsUniversity Settlementwww.universitysettlement.netEuclid Hunger Centerwww.euclidhungercenter.comTango VideoLeadership and Followership: What Tango Teaches Us About These Roles in Life Support the show*Sharna Fabiano is the author of Lead & Follow: The Dance of Inspired Teamwork and host of the Lead & Follow Podcast. She helps founders, solopreneurs, and new leaders build strong collaborative relationships and successful teams. Get a discounted coach session with Sharna with promo code PODCAST https://www.sharnafabiano.com/coaching/Order the book: Lead & Followhttps://www.amazon.com/Lead-Follow-Dance-Inspired-Teamwork/dp/1646632796/Support the Show!https://www.buzzsprout.com/1735834/support