Redefining A Category Through A Hospitality Mindset, with Allison Turner, SVP of Real Estate and Development at Bond Vet

Allison talks about why loyalty looks like hospitality, the importance of beautiful spaces in retail healthcare, and how to achieve brand consistency across your locations. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. A good facilities team enables consistent, elevated experiences, no matter how fast or big your company gets. On today’s episode, Sid speaks with Allison Turner, SVP of Real Estate and Development at Bond Vet, an urgent and wellness petcare company. Bond Vet’s mission is to offer friendly, compassionate and thorough care, elevating the clinic experience for pets and people alike. GUEST BIO Allison Turner is the current SVP of Real Estate and Development at Bond Vet. As a leader her team manages the Real Estate Strategy, Design & Construction, Procurement & Launch, and Facilities functions. She brings 25 years of experience through established brands as well as start-ups focusing on brick & mortar scaling. She specializes in driving sustainable growth through smart design and cost efficiencies. GUEST QUOTE “Your pet is an extension of your family and we're really trying to provide a service that when they walk in their door, they know they are in good hands. That the minute you walk in from the environment you see, to the initial greeting from the care coordinators, that you know you're in the right place.” TIMESTAMPS 00:28 - Allison’s role 07:44 - What brings the customer back? 13:14 - What makes a good facilities team? 18:22 - Building talent for the future 25:09 - Tech’s role 27:46 - Future thinking 29:15 - Where to find Allison SPONSOR ServiceChannel brings you peace of mind through peak facilities performance. Rest easy knowing your locations are: Offering the best possible guest experience Living up to brand standards Operating with minimal downtime ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. LINKS Connect with Allison Turner on LinkedIn Connect with Sid Shetty on Linkedin Check out the ServiceChannel Website Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.