Reflections on my Co-op as a Customer Support Engineer
from High Low Piccolo with Ian Steyn Hosted by Ian Steyn
In this post-summer episode, Ian reflects on his co-op experience as a customer support person at Transistor. He gives an overview of what he did for his job and projects, as well as some highs, lows, and piccolos from across all 16 weeks of his co-op. Timestamps: (00:00) - Intro (01:19) - SUMMER OVERVIEW (customer support) (02:29) - SUMMER OVERVIEW (debugging, docs, QA, user research) (05:42) - SUMMER OVERVIEW (video podcasting) (06:34) - SUMMER OVERVIEW (technical projects) (09:39) - HIGH (mentorship) (10:52) - HIGH (solving real problems) (12:01) - LOW (balancing tasks) (12:51) - LOW (more to do) (13:41) - PICCOLO (REST APIs) (14:38) - PICCOLO (podcasting technology) (15:01) - PICCOLO (people problems) (15:58) - Thank-yous Links: transistor.fm podstandards.org
Embed this episode
Chapters
- 0:00 Intro
- 1:19 SUMMER OVERVIEW (customer support)
- 2:29 SUMMER OVERVIEW (debugging, docs, QA, user research)
- 5:42 SUMMER OVERVIEW (video podcasting)
- 6:34 SUMMER OVERVIEW (technical projects)
- 9:39 HIGH (mentorship)
- 10:52 HIGH (solving real problems)
- 12:01 LOW (balancing tasks)
- 12:51 LOW (more to do)
- 13:41 PICCOLO (REST APIs)
- 14:38 PICCOLO (podcasting technology)
- 15:01 PICCOLO (people problems)
- 15:58 Thank-yous
No transcript yet.