Removing Buyer Friction Through Direct Feedback | Jason Zigelbaum | ZigPoll | Bonus Episode

Jason Zigelbaum is the solo founder behind Zigpoll—the zero-party data platform trusted by Sony, HP, Kraft Heinz, and Hallmark.  Zigpoll collected over 100 million survey responses and counting. Third-party cookies are going away. Ad platforms are losing signal. Brands that don't collect first-party data are flying blind. Zigpoll fixes that.  Zigpoll makes it dead simple to launch contextual surveys that ask the right questions, at the right time, in the right channel so brands can stop guessing and start knowing.  How brands use Zigpoll:  - Discover how customers found you with post-purchase surveys - Improve products with real customer feedback  - Boost sales with on-site CRO surveys - Recover lost sales with abandoned cart & exit intent surveys  - Segment audiences by demographics and psychographics for higher-ROI campaigns  What makes it easy:  - No code. Installs on Shopify in seconds  - Surveys in any language with built-in translation  - Conditional logic and follow-up questions that dig deeper  - Triggers for post-purchase, abandoned cart, fulfillment, exit intent  - Deliver via SMS, email, or on-site  - Pipes data directly into Klaviyo, ActiveCampaign, Gorgias & more In This Conversation We Discuss:  [00:00] Intro [02:31] Starting with what you already know  [04:35] Uncovering your business blind spots  [07:38] Lowering mental friction for your users  [09:06] Eliminating the guesswork from strategies  [11:07] Callouts [11:07] Catching errors with your users’ feedback  [13:35] Segmenting buyers to understand habits  [17:24] Using AI as a powerful force multiplier [22:21] Testing concepts without real users  Resources: Subscribe to Honest Ecommerce on Youtube Survey & feedback platform.zigpoll.com/ Follow Jason Zigelbaum LinkedIn linkedin.com/in/jason-zigelbaum If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!