Respect Disrupted! Changing the way you think about your customer

One of the most common expressions amongst cybersecurity practitioners is “there is no fix for stupid.” This statement is usually accompanied by a shake of the head, laughter, or maybe a shrug. Another version of this sentiment might be “show me something that is fool proof, and I’ll find you a bigger fool.” Inherent in these comments is a sense of derision for the person who was exploited by the latest cyber threat vector. But the members of your organization are also your customers, and these kinds of statements demonstrate a lack of respect for the customer. On this episode of WMD, Dr. Tamara Schwartz is joined by Ken Fanger, from On Technology Partners. Ken has a message to share: deriding the customer would not win a lot of support in most parts of an organization, so why is it acceptable in the world of IT?