Revealing secrets of Zoom and their CX Plans

from The ActivateCX Podcast · host Frank Rogers

https://activateCX.arroyo360.com/ai----------Zoom has the CX Industry Shaking in their boots with their NEW AI Contact Center solutions. Find out more as we chat with special guest Brandon Knight about all things Zoom, AI, and customer experience in contact centers. Don't miss out on this insightful conversation!Chapters00:00 Cloud Native02:27 Does Zoom have the Engineering chops?04:47 Data is the New Oil08:21 The Automation Story11:03 Proof is in the Pudding13:18 Delivering on the Promise15:24 Being a Good Partner17:32 Contact Center Evolution20:52 In Closing#podcast #contactcenter #ai #customerservice #salesstrategy—————————————————————————————

Episode metadata supplied by the publisher feed · Published Aug 5, 2024

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Revealing secrets of Zoom and their CX Plans

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