Revisited - How to Lead CX Transformation and Drive Customer-Centric Leadership

Today we are revisiting our talk with Amy Shore, Chief Customer Officer of Nationwide Insurance, about how to lead CX transformation and drive customer-centric leadership. In this episode we look at Amy's mission to transform Nationwide Insurance into a truly customer-centric organization. Tune in as Amy walks us through the 3 key stages of this transformation. To access the transcripts to this episode, click here.

Episode metadata supplied by the publisher feed · Published Mar 27, 2024

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Revisited - How to Lead CX Transformation and Drive Customer-Centric Leadership

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